Listers Volkswagen Evesham Reviews Summary

Customer Service

Pros:

• "Both Robb and Tom made everything simple and enjoyable."
• "Thank you Simon & the team for assisting us."
• "Tom helped me so much and didn't skimp on customer service or professionalism."
• "Honestly the best experience we've had with a Motability car- Robb was fantastic; so helpful and kind."
• "Rob professional and efficient with finance."
• "He was very friendly and polite and couldn't do enough to help us."
• "Every single person I engaged with was friendly, knowledgeable and professional."

Cons:

• "At the beginning it all seemed to go well, but after wanting to change my car (Which is in all contracts) that’s when it went down hill."
• "Very disappointing! Car was returned to me with damage on that I am certain was not there previously."
• "Your new charges for loan cars are ridiculous - excessive and with the excess on the insurance will surely cause you a serious loss of business."
• "Don't let the nice new show room deceive you, this is run by your stereotypical second hand sales man."
• "After 30 minutes waiting, several times members of staff was walking around nearby me, no 'Good morning', 'How can I help you?', 'We are busy at the moment but we will be with you shortly'."
• "The standards and performance at Listers seemed to have slipped resulting in poor customer satisfaction."
• "Once they had our money they could be bother to pick up the phone or answer our emails."

Sales Experience

Pros:

• "Mr Challenger, though, expertly and cordially managed the business process commendably."
• "The sales team and Anthony in particular were very helpful but not pushy."
• "He provided a personal video of the car, gave me a full informative discussion on the extra services on offer which included finance arrangements, extended warranty and additional bodywork protection without being pushy."
• "Paul Lippett explained all of the finance options open to me and helped me choose the most suitable car for my needs and budget."
• "Anthony Rayner, Sales Advisor was very helpful and knowledgeable."
• "The sales executive Robb Ross was a true professional, he facilitated the sale of the car perfectly."
• "The Sales Executive David Hyde was very knowledgeable about the model I was interested in."

Cons:

• "I traveled from East London for nothing."
• "Very bad service by Anthony who called me agreed and accept my offer but totally changed his attitude towards me and my wife and he became very rude when I remind him about his promise."
• "Be careful when buying a used car from this branch of Volkswagen."
• "They had my car in for a service last week & when I got it back the car was pulling to the left."
• "Feeling that some of Listers' sales techniques were potentially misleading."
• "I asked to change the car less that 15 days Into the 30 day limit they said yes that’s fine we are working to find you a new car... well it’s now December and I’m 8 months into my contract still waiting."
• "I thought listers were the ones to go with that’s why they were my first call but no I regret it so much!"

Facilities & Amenities

Pros:

• "The site is very hot on the Covid19 social distancing measures."
• "All very relaxed, no issues parking and didn't see 10 million staff running around like headless chickens."
• "We were greeted and given refreshments while my requirements were ascertained."
• "The showroom is very clean, stylish and modern."
• "Comfortable waiting space with coffee machine and contact with reception staff as to progress with the work."
• "It was lovely picking the car up in the show area and very nice little touch having a sign with our names on."
• "Very customer orientated. Helpful reminders and efficient booking system."

Cons:

• "Listers Evesham is probably the worst VW dealer in the area. Apathetic, rude staff in the office and poor quality ‘technicians’ working on vehicles."
• "At no point did any of the free customer service staff approach or make contact to ask if I wanted help."
• "Also my front assist keeps going off."
• "This could be something to do with VW Connect data being fitted !!"
• "Not all happy to be charged £285 to reset the cruise control sensor."
• "My vehicle was damaged in their care and they couldn’t care less."
• "Avoid if you can!"