Lookers Volkswagen Northallerton Reviews Summary

Customer Service

Pros:

• "Fantastic customer service from beginning to end."
• "Great customer service, nothing was too much trouble."
• "Jack in particular was professional, attentive and covered all bases."
• "Both of them were very helpful and provided superb service."
• "The manner in which I was treated I can only say was exceptional."
• "He is so friendly and professional, nothing is too much trouble, he made me feel very comfortable and able to ask any questions."
• "These 2 are a pleasure to deal with and nothing is a trouble for them both very professional."

Cons:

• "Didn’t have the best experience with the service dept. but Alan Lea, the General Manager was quick to act when he learnt of the issue."
• "No fold down changing station or even a changing mat. I had to change both boys on the toilet floor!"
• "Unfortunately, they could not check the car before my departure."

Sales Experience

Pros:

• "Special mention to Matthew Singh who helped with our purchase."
• "Chris was knowledgeable and authentic, and didn't make us feel pressured at all."
• "Lee Larkin - what a brilliant VW car salesman, someone promote that man!"
• "Very late review. Dealt with Lee Larkin when I purchased a Golf R estate from him. Excellent service and advice on the initial purchase."
• "The buying process couldn’t have been made easier, Chris explained all options to us fully and sorted everything out to make things as easy as possible."
• "I would have no hesitation in recommending this dealership in general and Jack Hutchinson in particular."
• "The whole experience was seamless."

Cons:

• "As the car was subject to a recall issue, unfortunately the first interim service took a lot longer to complete."

Showroom Environment

Pros:

• "The showroom spotlessly clean, without asking was offered a choice of drinks."
• "The showroom is well situated and has plenty of parking."
• "Clean environment."

Cons:

• "My one and only complaint about this place is due to travelling for 2.5hrs to collect the car I needed to change my disabled child’s nappy and my babies nappy too. There isn’t any changing facilities not even for babies."