Realeyes The Eye Clinic - Wembley Reviews Summary

Customer Service

Pros:

• "Great service and good collection and options available. Staff were really good and accommodative to the needs."
• "Millie was an exceptional member of the team and provided me with constant and consistent friendly customer service."
• "Back to Realeyes where customers are treated with care and attention."
• "Mili were very helpful and considerate as it was my first time also I am very happy with the glasses stylish that she helped."
• "Very good service and the dispenser explained my prescription and needs throughly."
• "The team is amazing, warm, welcoming, cheerful, and very helpful."
• "Service was fantastic. Me and my sister have been coming here aways, I felt comfortable speaking my mother tongue."
• "Absolutely amazing service. Mili makes you feel like you are making the right decision when picking out your glasses."

Cons:

• "Well over the phone Miss Milli Patel sounds nice and good. But actually, when you arrived at the eye clinic she tricks you."
• "Last Saturday I took my son for an eye exam and I didn't have a good experience. My son is autistic and when I told the doctor that he was autistic, she changed her behavior."
• "Sales person was however very pushy and appeared keen to sell expensive products."
• "The staff are very rude and unprofessional and unethical."
• "I had an eye test solely for license purpose and i didnt have the medical form with me at that moment and asked them if they can fill itin without me paying anything extra if i bring it some other time and happily they have agreed. when i had the chance to take the form for them to fill it in they refused to do it and ask for extra money."

Product Quality

Pros:

• "I absolutely love my new glasses…the services are very very good and quick."
• "It’s an amazing a place, with excelente customer service. The quality of the glasses are amazing and they exceptional variety of choices that they also have."
• "Was looking for a new optican to help me with my dry eyes and reduced clarity if my vision. Cane across realeyes through reviews and was delighted to read through them."
• "The service of fantastic from booking in to collecting my glasses. Would recommend 100%."
• "Very happy with the customer service from all the opticians. However the branch manager in particular - Chamim made me feel very welcome from the moment I stepped through the doors."
• "The service is amazing and the receptionist was really kind and welcoming. I got my glasses before time and were good quality."
• "I had my glasses from Realeys. They are really good with take care of what was right glasses for my eyes."
• "The service is fantastic and I really appreciate it. I came here and they were happy to see me straight away. I got my glasses on time and they are amazing."

Cons:

• "After wearing the glasses I felt no chances with NHs free glasses. I felt cheated. Waste of money. I wish I can get my money back."
• "Dodgy establishment. Takes a longtime before call answerd. Speaking on the phone and apparently realised call goes to an answering service, that has no clue about the establishment and furthermore lies in all the questions asked."
• "Pathetic service. I was booked my daughter appointment and took day off. They call 30 minutes before optical not see you. Cancel appointment. Service very pathetic. To much higher price glass."
• "I was impressed with their state of the art equipment but not at all with the service I received and there policy for Refunds and Cancellations is unethical and I would not consider going back there again because of the stress I had to go thorough for 5 days to get my refund"