Vision Express Opticians - London - Canary Wharf Reviews Summary

Customer Service

Pros:

• "I had the best customer service today in Canary Wharf from an amazing woman called Nicola."
• "Very good customer service especially from Nazim who helped me pick out frames and was very patient with me while I chose."
• "Service was quick, efficient and they explained things really well."
• "The staff is polite, professional and knowledgeable."
• "Everyone in there is very positive and friendly, especially one staff member with whom I had a chance to talk more, Saadiqah Chowdhury."
• "I walked in without an appointment to fix my glasses and was seen to immediately even though the store was very busy. The problem was fixed within 15 minutes and I wasn’t charged a repair fee!"
• "The staff were all very nice, friendly and professional much better than my previous optician."

Cons:

• "Will never return to this store again."
• "Many thanks for not helping a person in need, complete lack of compassion."
• "Probably the worst customer service I have ever experienced."
• "No one called me back. Very unprofessional of them as I wanted a referral for my Private insurance to assign me an Eye Hospital for immediate treatment."
• "Was there a phone outage or just no one cared to pick up the phone?"
• "Advise to avoid them at all cost."
• "Truly awful service with the exception of the opticians."

Product Quality

Pros:

• "He also made sure I was tested with more durable lenses, and didn’t charge for the emergency."
• "Great product range."
• "Prices were also great! I doubt you can find anywhere with these prices and this customer support."
• "Their opticians are polite and professional, and have always provided me with useful advice."
• "The contact lenses recommended have been excellent."
• "I'm thoroughly pleased with my latest pair of glasses."
• "I purchased my first pair of verifocal glasses absolutely love them."

Cons:

• "I felt like I was charged way too much for my glasses and I will probably go elsewhere for my next eye exam."
• "They already had 2 attempts to make my Glasses and I still do not have glasses. I will get the 3rd attempt in 2 weeks but after dealing with the staff I don’t have much faith in what I’m going to get."
• "When I came back guess what, they cut the lenses for my frame wrong, I could actually see the top edge of the lens from the front."
• "I waited for 2 hours for my lense check appointment...then they gave me the wrong prescription for my lenses."
• "I was unhappy with one of the two pairs of glasses I had bought."
• "This is false advertising."
• "The glasses were made with incorrect prescription, then they were made with incorrect measurements."

Staff and Service Efficiency

Pros:

• "Andrew, without a doubt, knew his job intimately."
• "The Canary Wharf shop is much smarter and seems all round more efficient and professional."
• "Appointment was run very efficiently both for me and for my two children (aged 5 and 8) who were also getting their eyes checked."
• "Andrew was absolutely brilliant."
• "My glasses were meant to arrive in 2 weeks but one week later I already had them at home."
• "Great optometrist at the Canary Wharf branch!!!! She carried out a great and accurate examination!!!"
• "Had a fantastic experience at Vision Express."