General Eyewear Reviews Summary

Customer Service

Pros:

• "The staff are very knowledgeable and helpful."
• "Super friendly team who really know their stuff."
• "The staff were really warm and friendly."
• "The customer service was excellent and I will definitely be coming back to pick up a fantastic set of glasses."
• "Customer service is excellent."
• "The staff here are genuine and knowledgeable and will ensure you walk away with the best glasses to suit you."
• "The service is outstanding. The staff are passionate and very knowledgeable about glasses and encourage you to explore, without pressurising you to buy."

Cons:

• "This time around, buying has been a nightmare as they don't even respond to social media messages (seen), or my emails."
• "I found one of the sales staff to be particularly unprofessional."
• "Staff did not acknowledge my presence, were eating noodles behind the payment desk and watching something on their laptops."
• "I got the impression that this is an unreliable business that doesn’t really care about their customers."
• "I found the customer service disappointing and not very professional."
• "One of my worst shopping experiences ever."
• "One of the most rude, insensible, narrow minded individuals I ever had the displeasure to meet in ages."

Product Quality and Selection

Pros:

• "Most of the vintage frames are around the £200 mark, incredibly good value given their quality."
• "Great value also as I didn't even realise at first that the lenses come included in the price!"
• "Not like your mainstream boring high-street shop but one that finally does cool and unique vintage frames as well as their not mass produced own range."
• "General Eyewear’s bespoke service is sheer brilliance, and truly what sets it apart from any other eyewear vendor."
• "The shop has a gigantic selection of vintage frames and it's highly likely you'll find something for you."
• "Unlike other glasses shops, General Eyewear provides customers with glasses which are not only practical, but are also wonderfully individual and remind buyers that glasses are an important investment in your personal identity."
• "With a range second to none I always find what I'm looking for and always something a little different from what your average high st eyewear shop can offer."

Cons:

• "I got a pair of glasses a year ago and they broke due to the screw being old."
• "The sunglasses weren’t ready after 7 working days but they promised they will be ready shortly."
• "I’ve now been waiting since beginning of November to get my glasses."
• "After chasing at 12 weeks, I was then told that they had now started the glasses."
• "I also feel like the quality is not great, the pair broke apart after a year and the lenses aged very badly."
• "We would never have paid the very expensive prices they charge had they told us in advance we will receive the glasses only after a month."
• "On top of it they doubled their prices within two years, so maybe the owner with his attitude made me a favour."

Value for Money

Pros:

• "And to top it off the prices are very reasonable!"
• "Very reasonably priced (prescription lenses included in the price of the frames)."
• "The frames + lenses pricing is extremely sensible."
• "I was also pleasantly surprised to find that the shop will put your prescription lenses in the frames all for a very reasonable price."
• "Oh and the price? Very reasonable for all the work that goes into getting things right."
• "With prices starting at, I think, 140 pounds complete with lenses it's cheaper than the competition."
• "It's also worth noting that they fit lenses and do repairs, quickly, and at very reasonable cost."

Cons:

• "For the price tag of £550, every customer should be given due attention to ensure they leave with the frames that meet their brief."