Owls Play Centre Reviews Summary

Play Area

Pros:

• "Large space play area, not congested as other soft play centres."
• "Really nice indoor soft playground for all ages and quite reasonable prices."
• "Has the best soft play I have experienced - including 3 big slides, baby area, toddler area."
• "Great soft play and kept both 10 year old and baby entertained for 2 hours!"
• "Soft play area is bigger and lots of different things inside of it which is very good for kids to enjoy."
• "The play area is quite big (bigger than my local soft play), plenty of parking spaces (paid parking average price), surrounding views are lovely."
• "Big and spacious for everyone both adults and children to enjoy with plenty of family facilities!"

Cons:

• "The toddler play area is filthy, needs to be cleaned daily."
• "Booked to full capacity however no hand sanitiser stations or face masks worn by visitors."
• "Awful. Too full, children climbing all over each other."
• "It was so filthy that I would have rats in there let alone kids playing!"
• "The soft play area is very dirty and dusty... It doesn't look like they clean the place very often."
• "The baby area is small, the kids area is quite large. Doesn't feel very well maintained and the main area should be cleaned more frequently."
• "Place is so run-down and dirty."

Staff and Service

Pros:

• "I just really respect n like the staff Joe n the rest of the ladies as well the manager. They REALLY work hard."
• "There is one lady there who is always working hard with cleaning/serving and is so friendly."
• "All staff is very friendly and I'd say compared to some places, the food, drinks, sweets and snacks are cheap and quality is good."
• "Staff have always been polite and friendly."
• "Shauna was very helpful with the questions I asked and looked like she really loves working at Owls."
• "Staff members despite being teenagers I guess, were very hospitable, friendly, cooperative and well behaved."
• "Staff are very friendly and food is reasonably priced and taste good."

Cons:

• "Staff VERY rude and smell of smoke overall very disappointing behaviour."
• "Staff used to manage to keep this place nice and friendly before, but it has really gone downhill."
• "Staff very unfriendly, you have to ask them for every step, otherwise they forget you are there and actually paid for it."
• "Staff looked so miserable and had no control over the place."
• "Overpriced, understaffed and badly organised."
• "This place is not very organised and very understaffed."
• "Managment need to get priorities straight and care more for paying customers."

Value for Money

Pros:

• "It is always value for money."
• "Nice large soft play, clean and a good price."
• "Brilliant price only cost me £10 for me and 2 children."
• "Food is good not overpriced and reasonable portions for both adults and children."
• "The prices are very reasonable compared to most other play areas."
• "Its great for the price. Too many places charge extortionate entry and thus I wont go regularly, this one I have no problems coming twice a month with the toddlers in term time."
• "Price is reasonable as well per kid around £7."

Cons:

• "It’s expensive and the personal rude and untrained."
• "Food is serviced here with simple options but be prepared for the wait. Price is reasonable to high depending on your expectations."
• "The cafe was expensive, 2 fruit shoots, and 2 packs of pom bears cost £4.60."
• "They really need to improve the snack bar, the prices were very high with very poor service."
• "They charge for entry for adults which I think is unfair and unnecessary."
• "I would be happy to pay a bit more than £5.5 for a kid and an adult, just to bring my son in a clean, bacteria and viruses free space."
• "Used to be £2 per child but now they have put their prices all the way up to £5.50 per child no matter what age and £1 per adult for 1 hour only."

Hygiene and Cleanliness

Pros:

• "After the session when we were leaving noticed all the staff getting cleaning supplies to wipe over and clean the whole play area which again was quite impressed with."
• "The facilities are clean and well kept and there is a fair amount of tables and seating for adults."
• "The place was really clean and all the play equipment was well maintained."
• "It was clean, the toilets were clean."
• "When you walk in at open the place is always clean and ready."
• "I can see a lot of improvements at the centre. It is much cleaner thank before."
• "The place clean and not dirty."

Cons:

• "It's overcrowded and very unhygienic."
• "Disappointed is an understatement!!! The place is filthy, food is burnt to a crisp, staff can’t cope with the amount of people."
• "Place is so run-down and dirty."
• "They keep that place very very hot... no fans or air conditioning."
• "Everything is dirty, even the floor."
• "Alot of the softplay equipment is torn, hygiene is a BIG issue, no cleaning whatsoever."
• "Dirty and dangerous. Second time I have visited this place as soon as it opens and you can see it has not been cleaned from the night before."

Facilities and Accessibility

Pros:

• "They have a cafe in side too, you can by lunch and good food for the kids!"
• "Lovely play place for toddlers and babies. Extremely reasonably priced and have a place for parents to sit and relax while the kids play."
• "Ample parking space with decent rates of parking fees."
• "Wheel chair access with disabled toilets and baby changing."
• "Good soft play area to entertain the kids, great for rainy days and also sunny days."
• "Equipment clean, plenty to do and a car park!"
• "Separate area for under 1, then separate area 1-5, and big kids area."

Cons:

• "Unfortunately the area for under twos was quite small and being overrun by at least one child far too old and big for it."
• "The baby area is small, the kids area is quite large. Doesn't feel very well maintained and the main area should be cleaned more frequently."
• "The place was super hot more than 35°C, no A/C, no open window at least."
• "The place was rammed - no health and safety there!"
• "Volcano equipment broken all the time."
• "Plug sockets were not covered... a very dangerous hazard."
• "The space does not cater well for such a busy place. Nor is there enough staff."