Guyers House Hotel Reviews Summary

Accommodation

Pros:

• "The twin room was very comfortable and the grounds were amazing."
• "Our room was great and exactly as described!"
• "Rooms clean but dated."
• "The rooms are outdated and in desperate need of fresh paint and a deep clean."
• "Room was quite dirty, I mean we found small pebbles laying on the floor."
• "The floor in our room runs at an angle and everything creaks."
• "Rooms are old and classic as you'd expect from a building this age."

Cons:

• "Accommodation a little tired perhaps and could do with sprucing-up."
• "The building is cold."
• "The rooms are outdated, they smell terribly musty and they could do with a deep clean."
• "Room was exceptionally small for 2 people and everything is tired."
• "Rooms were not clean, mould in the bathroom, spiders and spiders webs everywhere."
• "The carpet in the bedroom was stained/marked and lots of areas of the paintwork (especially in the bathroom were dreadful)."
• "Cobwebs and spiders in the room, taps that were loose, shower not powerful and leaking."

Service

Pros:

• "The lady that checked us in was lovely and welcoming, and quite clearly cared about making our stay as good as it could possibly be."
• "First of all, let me say a massive thank you for hosting my fiancé and I on his birthday!"
• "Staff is welcoming, kind and attentive."
• "The staff were super friendly and attentive."
• "The staff were amazingly friendly and the evening meal was superb."
• "The young lady who was having her first night serving behind the bar on the evening of the 13th May was lovely and is doing a great job!"
• "Helpful, friendly and personal touch."

Cons:

• "Staff service was poor and slow."
• "The front desk staff were sloppy and short."
• "We waited over 30 mins for breakfast to be delivered and it was a quiet time."
• "The general manager, Sarah Palmer, if she is the general manager as there are 2 listed for the hotel, Sarah and Pamela Smith, but both with identical narratives and work history on LinkedIn, was evasive in attempting to meet and converse and then demonstrated no management skills whatsoever and shockingly bad customer service."
• "Staff were very disorganised."
• "The service for meals and attention to detail was appalling with a few exceptions."
• "The service I can best describe as well below the standard one could reasonably expect of an establishment not presenting any stars, let alone 3/4."

Food

Pros:

• "Food in the hotel will get you through the day, a variety of options to choose what you may."
• "The set menu was superb, perfectly cooked and presented and 'impressive' all three courses for £30 was real value."
• "The food for dinner, and breakfast was delicious, great experience."
• "We had a fantastic Easter lunch, the food was excellent and the service was super friendly and efficient."
• "Lovely food and wine, Nice dinner and breakfast."
• "The food was lovely and the room and grounds are pretty to the point of being quite romantic."
• "Diner was good and thanks to the wonderful service we were able to eat in the evening sun."

Cons:

• "Not for a proper working man. Food you get a mouthful."
• "Overpriced and fussy menu. Not great value for money."
• "The food I would put akin to what one would receive from a vending machine in a Network Rail buffet carriage."
• "The evening menu online is nothing like what is on offer. Never award-winning. Poor quality microwave meals or cold platters."
• "Positive: Nothing Negative: The food was horrible. The room were extremely dated and dirty."
• "Appalling breakfast experience. Sat there almost an hour without being served."
• "The main disappointment was with the breakfasts which were chaotic."

Facilities & Grounds

Pros:

• "Set in a beautiful 8 acres of garden, conveniently just off the Bath road but sheltered from any sound."
• "Lovely little place, beautiful building and surrounded by very tidy and spacious gardens."
• "Where to start. Location, stunning nice rooms and for me the highlight is the staff."
• "Lovely setting, generally clean and tidy."
• "Absolutely beautiful hotel. Loved the quiet comfortable surroundings."
• "The location of the hotel is fantastic - house and grounds in particular."
• "The surroundings and buildings are breathtaking."

Cons:

• "Spiderwebs in the lamps."
• "The building is cold."
• "The carpet in room didn’t look like it had been cleaned properly for a while."
• "The place is getting a bit careworn and needs a revamp."
• "The interior of the hotel is in desperate need of maintenance."
• "The house itself is absolutely beautiful and I would highly recommend it to anyone who loves astonishing scenery and historical buildings!"
• "The gardens are lovely and I spotted a tennis court."

Value

Pros:

• "For that quality, priced were actually cheap!"
• "Went on a Telegraph/Secret Escapes deal which was excellent value."
• "Absolutely fantastic stay. Hotel beautiful, food delicious and staff were amazing."

Cons:

• "Overpriced and fussy menu. Not great value for money."
• "Although the normal hotel price is a bit steep you can often broker a cheaper deal direct."
• "Unfortunately, this amazing experience is ruined by an overpayment mistake, since I was basically charged twice: once upon check-in and then again at check out."
• "Next day the hotel took the whole amount from my mother’s account and then tried to justify themselves by saying a 72hr cancellation policy exists which seems to not be clear anywhere on their website."
• "We will not return. It is Not a 4 star hotel. The service is poor and our room was dirty and poorly maintained."
• "Disappointing business stay which cost £130 for one night in a tiny hot room shared with spiders and wood lice."
• "We had to negotiate some discount for the first night despite the manager advising us that she would look at the bill and make adjustments."