McDonald's Reviews Summary

Order Accuracy

Pros:

• "Food usual McDonald's standard."
• "You get great service and you can sit in and chill out."
• "Fast food. Excellent at acknowledging and rectifying mistakes."
• "Great for families with children especially during half term."
• "Staff were pleasant and helpful at our visit too."
• "I would like to commend the vigilant staff at your premises."
• "Better than any of my local McDonald's restaurants."

Cons:

• "Fine if you go in but if you use drive through double check your order is correct before you leave."
• "Drive through.... Never ever get full order right, even after asking 'are you sure it's all here and sauces' they check screen and and say yes."
• "blood. is. BOILING. I'm starving and they only give me HALF my order!"
• "In which 3 burgers and all the dips were missing. Absolutely not good enough."
• "The milkshake machine was 'broken', I was told."
• "Fries are often undercooked and chewy, and orders are often missing an item."
• "Awful, every time order is wrong, totally brain dead even the manager can’t pick a order."

Cleanliness & Maintenance

Pros:

• "Clean and bright throughout the restaurant and even the toilets were not too bad when we visited."
• "It was very clean along with the toilets which were the cleanest than any McDonald's I've been to."
• "Dining area was Clean and well stocked."
• "Cleanliness was top notch."

Cons:

• "Confusing as soon as you enter!!I realise that this MacDonalds has just been revamped but it could have been better thought out!"
• "However using their public toilets in the men's room the toilet seat was broken, the loo roll holder held on with sellotape and the soap dispenser was broken and leaking."
• "Worst McDonald's I've been to. Floor in the kitchen was filthy with spilt food and sauces."
• "Smelly toilets, dirty tables, very slow service."
• "There was food all over the floor under some of the tables."
• "The recent update seems to have done away with children's area which is a shame."
• "The only thing I didn't like was that some chairs were secured to the floor so that you couldn't move them nearer to the table."

Service & Staff Attitude

Pros:

• "Excellent work by your young switched on staff."
• "Pretty standard MCD but covid safe and staff friendly."
• "Very friendly staff and one of my cups had a little slit in and it was immediately replaced with a brand new one."
• "The staff here were really friendly and helpful."

Cons:

• "Disgusting even spoke to female manager! Didn’t care about what was wrong just kept saying go threw just eat!"
• "Hate this MacDonalds. Take forever, it's certainly not what I call fast food."
• "Absolutely shocking waited 10 mins just to place my order as the staff was just waiting for food to come down the shoot."
• "The attitude of a young lady, who I can only presume by the uniform is a supervisor or in training to be a manager, was disgusting."
• "MANAGER KAREN IS ABSOLUTELY USELESS."
• "The manager just likes chatting to friends or colleagues or whoever is no where near problem's and the front counter."
• "No one was on the till to take orders, I was standing around waiting for ages being completely ignored by all staff members."