KFC Porth - Cymer Road Reviews Summary

Cleanliness

Pros:

• "The Porth branch is clean and tidy, the food is fast and tasty."
• "Overall a great place with high standards, well done to all the staff."

Cons:

• "The bins outside were overflowing as they hadn't been emptied and rubbish was piking up around them."
• "The store was absolutely stinking food all over the floor not a single table for was clean!"
• "The restaurant itself was filthy. Food and rubbish all over the floors and tables."
• "SHOCKING! By far the dirtiest place I've been to. Each table was covered in rubbish. Chicken bones everywhere🤨"
• "Had food from here yesterday made me my 3 children and wife violently ill, all of us been up all night and all day being violently sick my poor 22 month old baby didn't have a clue what was going on... Never eating at this place again, place looks filthy."

Service

Pros:

• "Food was lovely and hot which is all you can ask for at a busy time."
• "On the plus side the staff were polite and I was served quickly."
• "Great stop-off for a quick bite to eat. Friendly staff and quick service."

Cons:

• "Worse kfc around drinks machines never works never have half the food items that you order if going through the drive through I would check your food before you leave always something missing who ever manages this place need to be replaced ASAP."
• "Absolutely disgusting under cooked chicken, messed my order up, the customer service was so poor felt I couldn't complain, felt intimidated all the staff staring at me because I complaint."
• "Short staffed with the girl on front counter running around everywhere and trying to get help (she was trying her best)."
• "All staff looked miserable, no one wanted to serve on the front till."
• "Service very poor today too many staff wondering around, burger buns not toasted also hot drinks machine out of order yet again."
• "Waited over 20 mins in a queue of about 4 cars. Service is so slow, it's a joke."
• "The staff wearnt the happiest as well when I said about my meal waited all this time she rolled her eyes and slide my drink towards me and it tipped all down the side."

Food Quality

Pros:

• "Love a good KFC, so come here frequently."
• "Food quality is consistent and my three year old enjoys the popcorn chicken."
• "KFC is KFC is KFC.... You know what you're going to get or so you would think. Always use the drive thru, always request salt, etc. Always end up having to go into the restaurant to fetch the salt etc myself. Still foods always good."
• "The food was delicious."

Cons:

• "Nice food but gone down hill! No chicken for months before chicken tastes odd sometimes guaranteed sometimes you can't have the thing you want as something's wrong."
• "Just had my first KFC in months and what a waste of my money, had a boneless banquet and the chips were awful so dry and tasteless, the popcorn chicken was okay, and the pieces of chicken I has was salty."
• "Food rarely warm and the price changes every time you go there."
• "Chicken wrap was okay, nothing more. Chips were Luke warm at best, stale and stodgy."

Order Accuracy

Pros:

• "Had food delivered by just eat completely the wrong order took order back girl who served me apologies when they got the order right."

Cons:

• "Out of my last 4 orders, 3 have been wrong!"
• "Every time we order things either get missed or like now... they took the order and money and send a on the bone bucket of which the kids refused to eat."
• "Wish I could give it 0 stars - every single time we get food from here there's always something missing."

Facility

Pros:

• "The restaurant has recently gone through a refit."

Cons:

• "The toilets were absolutely disgusting (no toilet paper and pee all over the seats 🤢)."