Window to the Womb Ealing Reviews Summary

Customer Service

Pros:

• "The sonographer was excellent, he was really friendly and informative."
• "The receptionist was really nice, supportive and she did her best to make me feel comfortable."
• "The staff is very very kind and helpful."
• "All the staff were so lovely and friendly."
• "The girls on the front desk were lovely!"
• "The staff are so friendly and helpful. They made us feel so comfortable and at ease."
• "The staff there made our experience 10x better."

Cons:

• "But lady in the front needs to be trained and doesn’t know how to speak to customers."
• "The sonographer could not have been less interested in the baby - very functional narration of the scan."
• "I'm absolutely appalled by the shocking service I received today, no professionalism what so ever and no attention to detail."
• "The scan was OK however one of the reception staff was extremely rude not Bianca but the short obese lady does not know how to behave and speak to customers."
• "Very poor service received this morning... Definitely won’t be returning as the staff are rude and have no problems lying to you."
• "The receptionist needs a little work on welcoming skills, baby scans are such a joyous and exciting occasion especially for first time mums."
• "From the moment I walked in, she was dismissive of me 'take a seat, fill this in!' No eye contact, harsh loud tone, talking fast and came across to us like 'why are you here', not one smile or kind comment."

Facility Quality

Pros:

• "The clinic is also very clean with a comfortable seat for you to sit on whilst waiting."
• "Nice clean environment."
• "Clean place, professional but at reception I was a bit disappointed when my family and I were told to wait outside in the cold, while they’re having lunch, considering I was in time for my appointment."
• "The clinic itself looked very clean and comfortable."
• "The building is modern and clean and the experience was first class."
• "Very polite staff nice clean environment and sonographer and assistant were very nice!"
• "Clean, very friendly and welcoming."

Cons:

• "Screens resolution low quality not as NHS hospitals."
• "Limited space inside, I arrived before my scan 15 min, they asked me to wait outside instead of offering me a chair as I am pregnant in last weeks."
• "The reception room stank of fast food takeaway and she was in a back room no doubt scoffing! Not professional at all."
• "The Radiologist made numerous mistakes stating possible evidence of a Cycst, and she was unable to differentiate between a bowel and also mentioned there may be a cyst."
• "We arrived a few minutes earlier than our appointment, but we were not let into the clinic and told to come at our appointment time on the dot as the staff were apparently on their lunch break."
• "Making a pregnant person wait outside is bad in itself, only compounded by bad weather and a lack of explanation."
• "They changed my appointment twice then some fat girl come to the door who was asleep on the sofa as I looked throw the window."

Scan Experience

Pros:

• "We struggled to get views of the babies face on the first try but window to the womb invited us back to try again."
• "Anyone looking to have a private scan defo do it your won’t regret!"
• "Window to the womb has been fantastic with the scans for my wife."
• "The sonographers are very professional in what they do but also have a very friendly, welcoming nature."
• "The sonographer and his assistant were friendly and welcoming as well. They involved the children and explained lots of the baby’s body parts."
• "The sonographer thoroughly explained everything to us, seemed chirpy and his assistant was friendly too."
• "The sonographer explained everything clearly to us and it was just wonderful to see our baby’s little heart going!"

Cons:

• "I was under the impression private scans are much better but these guys proved me wrong and are a total scam."
• "Waited half an hour for our scan (we arrived on time) to be told that we can’t be seen."
• "After the scan we have been told to give them a call tomorrow morning so that they can contact our hospital but no one has answered the phone."
• "The only downfall you cannot choose your photos for print out/keyring! I think at least for this parents should be able to choose the image/ images."
• "The photo we got at the end of the scan was awful! So blurry and not in frame properly..."
• "There was no effort to get baby to move or care for customer satisfaction."
• "The sonographer pressed so much during scan which really hurt."