Address: Myrtle Hill, Carmarthen, SA31 2NG, United Kingdom
Phone: +441267229050
Rating: 3.3
based on 223 reviews.
Customer Service
Pros:
"Compared to our last visit to the KFC in llansamlet, this was a 5 star experience. Excellently cooked chicken, fast, clean with polite staff."
"Paul was man he's very polite and made the place worth a visit, all the staff need to take a note out of his book....food was amazing like always but Paul stood out and made it an outstanding experience cheers mate 👍"
"WINNER WINNER YUMMY CHICKEN Dinner !!!! Great customer service in Carmarthen KFC, gave us a Red Hot almost regal welcome made us feel like Royalty !!!"
"Ellen what a hero the manager Kian who I spoke to was professional he explained that increase not expected and apologise for the wait."
"They are doing their best and they've all been there for us through some tough times."
"Great, helpful and friendly staff, service was a bit slow through the drive thru even though it was 10.30."
"This KFC Is one of the best in the area for juicy chicken. I’ve never been unsatisfied by this branch and would recommend. Staff are very friendly and the place is always cleaned. Bins are always empty and not overflowed. Tables are cleaned and the drive through is always a fast and convenient place to buy a bucket to go."
Cons:
"The management of this kfc is awful and have no etiquettes of running a restaurant."
"Place was closed at 9pm despite website and notices advising they were open until 10pm. Unhelpful member of staff who just shrugged and appeared to have lost the power of speech."
"Terrible service, waited 20 minutes, for the useless damp squib behind the counter to very sarcastically say sorry."
"The place has really gone downhill. It is taking a stupidly long time to get served, gave up after an hour and there were two people in front of me."
"Staff quite short with customers and seemed uninterested in serving the customers, unless it was friends of theirs who they slipped free food."
"terrible service! arrived at kfc carmarthen last Sunday after a day at the beach due to my friends child wanting food, entered kfc to be completely ignored."
"The person serving didn’t seem to want to be there."
Food Quality
Pros:
"Cheap and cheerful selection of chicken orientated fast food."
"Just had the boneless banquet. It was pukka!"
"Food was lovely and staff were polite and apologised for their mistakes hence the 3 stars."
"I had the turkey meal with gravy which was tasty and rest of family enjoyed also."
"The food was good."
"Food itself was brilliant for the most part, the only complaint I have is that the chips were cold and stale. Other than that, fantastic."
"Food was amazing."
Cons:
"Just awful. Had no gravy, and told us it would be an hour."
"The quality of the burgers has also been diminishing."
"Chips were cold."
"Zinger burger wasn't cooked chicken was still moist and pink and what's more had bone in it."
"Very slow service and tiny portions sizes."
"Absolutely disgusting food! Had to wait over 20 minutes for our food then the chips were burnt and as hard as cardboard and the chicken breasts were so small they looked like they came off a pigeon."
"The chicken pieces wasn't cooked properly and was blant."
Cleanliness & Safety
Pros:
"Needed a quick bite and I normally go to Macdonalds up the road but decided to go here instead, glad I did no queuing except for one couple, my turn ordered the Zinger meal etc and I got it within a couple of minutes, fantastic."
"I’ve never had a problem occur in this branch and I’ve always had pleasant times here."
"Food is always hot and cooked and as you'd expect from KFC."
Cons:
"The hand dryer didn’t work in there."
"No loo roll in toilets, no serviettes in dispenser."
"There is NO COVID regulations being followed here at all."
"Toilets dirty and window ledges filthy."
"All tables were filthy my order was ready to collect but while watching him bag my order he didn't have his mask covering his face also neither did they in the kitchen."
"Serious health and safety issues floor has no mat at the entrance and I slipped over twice just trying to get in the door, then you see the signs."
"How this place is allowed to stay open under current restrictions I don't know. Dirty tables, dirty floor, self order touch screens were covered with hand prints no cleaning of tables etc between customers."
Management & Staff
Pros:
"Paul was man he's very polite and made the place worth a visit, all the staff need to take a note out of his book....food was amazing like always but Paul stood out and made it an outstanding experience cheers mate 👍"
"Ellen what a hero the manager Kian who I spoke to was professional he explained that increase not expected and apologise for the wait."
"They are doing their best and they've all been there for us through some tough times."
Cons:
"Management at fault."
"Staff are pretty rude also and arsey but what do you expect from a group of 17-21 year olds?!"
"This KFC is a total shambles, avoid it if at all possible!!!"
"If you are in an ambulance uniform and trying to get food don't expect service anytime soon at the till."
"Staff couldn't tell me wot was In my foods or weather it was spicy as this would couse me extreme pain if I had eaten it."
"All the teenage staff are more interested in talking to each other and messing about than actually doing their job."
"The staff couldn't be bothered no wet wipes, everything seemed to be too much trouble."
Service & Efficiency
Pros:
"Compared to our last visit to the KFC in llansamlet, this was a 5 star experience. Excellently cooked chicken, fast, clean with polite staff."
"WINNER WINNER YUMMY CHICKEN Dinner !!!! Great customer service in Carmarthen KFC, gave us a Red Hot almost regal welcome made us feel like Royalty !!!"
"We quickly made an order on the touchscreen machines."
Cons:
"The place has really gone downhill. It is taking a stupidly long time to get served, gave up after an hour and there were two people in front of me."
"Very slow service and tiny portions sizes."
"Be prepared for a wait."
"Waited over 40 minutes and not one person had been served."
"Slow service time 50 minutes after begging to be served, worst food I have had from a KFC. Rude staff, ignoring customers."
"Service in this place is shocking. Waited 20 minutes and our food was still not ready."
"Just under an hour for a queue of 3 orders... It's just not working there!!!"