Old Station Hotel Reviews Summary

Staff and Service

Pros:

• "Absolutely brilliant service we received today."
• "The staff is good everything is good except the overpriced food."
• "The staff was so friendly will be staying there again."
• "Such polite, helpful staff and with a genuine smile!"
• "Staff were very welcoming and helpful."
• "The young man who welcomed us was very attentive and pleasant."
• "The staff were excellent, really friendly and helpful."

Cons:

• "Unfortunately the staff let this place down."
• "I visited this restaurant for lunch on a Friday and found the service to be slow, despite the restaurant being relatively quiet."
• "Instantly we were stared at and I ordered a Latte and a soft drink for the lady with me. We were then sent into a back room to sit on our own while there were many tables empty in the main area."
• "Stood at the bar for ten minutes, completely ignored by the pink haired woman behind the bar."
• "The Sunday staff aren't the best, the girl that served us clearly didn't want to be there."
• "The only letdown was the customer service the staff all seemed to be unhappy."
• "However one female member of staff was completely miserable and unwelcoming."

Food Quality

Pros:

• "Massive portions, the rack of ribs was huge... it worked out as £12.50 per meal and we were stuffed."
• "The food was gorgeous, staff were lovely very welcoming."
• "Food was amazing, beautifully presented and cooked to perfection."
• "The food was very good and complimented by the themed pub and very friendly service."
• "Food is lovely, all prepared fresh, anything on menu is 1st class."
• "Food was freshly cooked and delicious."
• "The food was cooked to perfection, plenty of it too!"

Cons:

• "But the rooms are a bit tired"
• "Both our steaks were chewy to say the least (full of fat and sinew) and only managed to eat half of it as inedible."
• "Chips were undercooked, the bacon in the burger topping was nearly raw, the tuna steak was undercooked and was sent back."
• "Last visit all veg and roast potatoes were hard and under cooked."
• "The ribs were disgusting and no meat just fat and my mixed grill was tuff as leather."
• "Steak was very undercooked even for medium rare."
• "The burger I had tasted was worse than a McDonald's burger for £1.80."

Value for Money

Pros:

• "Also good meal deals here! 3 for 2 I believe."
• "Very good value."
• "Food was really nice, buy one get one free on main meals."
• "We can thoroughly recommend and will visit again."
• "Very reasonable prices."
• "Excellent two meals for price of one."
• "Two for one on meals. Very good value for money."

Cons:

• "No way to run a business. DON'T GO THERE!!"
• "The way the staff treated us as we didn't have any i.d to prove ourselves for their ridiculously long covid inspections was insane!"
• "Now if you fancy a rip off head on down if not avoid it."
• "Would not recommend."
• "But the prices have gone way up !.. if you miss the specials/deals be prepared for £50 plus for a main course no starters or desert!"
• "While the food was decent, it wasn't anything special, and the prices were quite high, especially considering the location."
• "Food wasn’t worth paying £18 for 2."

Ambiance and Decor

Pros:

• "Lovely surroundings and comfortable furniture."
• "Lovely interior, pleasant atmosphere."
• "Atmosphere relaxed and plenty of room. Quirky decor."
• "You will be amazed at the decor."
• "Some really nice touches in the bar and restaurant with the train station theme."
• "Interesting decor. My son enjoyed looking at all the different old toys and ornaments."
• "Very cool eclectic decor inside."

Cons:

• "Horrible place never again."
• "But needs air con or windows that can open as it got very stuffy in there with no through draught."
• "Room was cold, smelled of smoke, could hear the music from the bar and windows barely sealed."
• "It's also dark inside I prefer light and airy eateries."
• "Strange deco. Even a tapeese artist in the bar and the coffee was pretty ordinary."
• "The decor is also intriguing as it looks like a vintage/retro shop."
• "Was disappointed couldn't get a table at lunch the next day so I guess you have to book or arrive early."

Cleanliness

Pros:

• "The restaurant was so clean and the toilets were the best I've been to, spotless."
• "Place was very clean and service was great."
• "Clean disabled friendly toilets."
• "It is a beautiful, well kept Hotel, very clean, toilets clean."
• "Very clean and comfortable, very nice toilets."
• "Lovely clean place and friendly and helpful staff."
• "Clean and comfortable rooms."

Cons:

• "Toilets had no soap to wash my hands they were all empty and there was not hands hand sanitizer gel they were all empty."
• "Bathroom cleanliness could be better"
• "Also food was vile hard garlic bread cold lasagne!"
• "Waited absolutely ages for terrible food which we could see under the hot lamp for at least 15 mins."
• "My only issue with the hotel was the squeaky floorboards in some places."
• "Bathroom cleanliness could be better."
• "They'll be happy to know we won't be returning, we'll meet at a more welcomed venue."