Watermill Reviews Summary

Staff and Service

Pros:

• "Staff always really friendly no matter how busy it gets."
• "Booking online was easy to do, we received a very warm welcome on arrival."
• "Service was fast, comfortable, chill vibes."
• "The staff were very friendly."
• "Staff are great and very friendly."
• "The staff were polite and service was excellent."
• "Very friendly staff, plenty of seating both indoors and outdoors, highly recommended."

Cons:

• "Unfortunately dark haired waiter with beard off hand and miserable to our table which was a disappointment."
• "Staff were friendly, but seemed very disorganised."
• "Our waitress was helpful but other staff members were very abrupt and short with us."
• "When I did find the waitress she just said sit over there and order at the bar, she was not very welcoming at all."
• "Waitress never came back to ask if we wanted any more drinks."
• "Staff at bar taking lunch orders very rude."
• "Heard great things about this place...sat outside, most tables that had been vacated were covered in empty glasses and bottles, plates and spills."

Food Quality

Pros:

• "Good food- not the best ever, but can enjoy."
• "The food this time was really good, large portions, all very tasty."
• "Stopped here on the way to ogmore beach, had the homemade beef madras recommended by the waitress and it was delicious."
• "Both had fish and chips and there was water and treats for dog -fish was delicious."
• "Excellent food, really tasty and good quality."
• "Food was absolutely delicious, super quick and hot."
• "The food was AMAZING!!"

Cons:

• "absolutely vile! the food was horrid ready meals that were over £10."
• "Pie and chips. Chips were great but the pie was awful."
• "Frozen chips which can be under cooked and lacking in taste."
• "The food was bland."
• "Food was very very bland."
• "Steak was full of gristle, fish and batter seemed like it had been cooked the day before and heated up."
• "Absolutely awful food!! Nothing here for vegan or vegetarian."

Ambience and Setting

Pros:

• "Nicely decorated inside, love the music played."
• "They have a nice outside seating area, very popular on sunny days."
• "Nice old worldly feel about this place."
• "Lovely outside patio and child play area."
• "Lovely country pub."
• "Such a cosy, friendly place to eat drink and just relax."
• "Beautiful surroundings, excellent service with lovely staff."

Cons:

• "Dogs now only welcome in one part of the pub and it has no character - like a school dining room."
• "I remember the watermill being a nice place to go for food. Now it's just awful an the place looks dirty and dated."
• "The building is little tired looking and they were a bit understaffed."
• "Interior shabby, toilets need a makeover ASAP."
• "scruffy noisy and dirty, this place needs a definite re-vamp."
• "The building is little tired looking."
• "Food was awful, and the pub is looking very tired and needs a refurb."

Value for Money

Pros:

• "The service and food was excellent and reasonably priced."
• "Average pub grub prices."
• "Well priced food and drink with local produce."
• "The prices we paid was very reasonable for what we had with most meals and snacks ranging from around £7 to £17 for a steak."
• "Very well priced as well."
• "Sunday Roast for 2 for £20 makes it such a bargain."
• "Good food, great value."

Cons:

• "I think it was slightly over prices or the portions should be more generous."
• "Went out for a nice family meal and was utterly disappointed in the service and the food wasn’t worth even half of those scandalous prices."
• "Waited over 30 mins for food even though it was more than half empty, cost v portion was disgraceful."
• "Prices are high for what the food is."
• "Not much on the plate for your money, no garnish and a handful of French fries, clearly straight from the freezer."
• "You rip people off with the offer of two course meals for £13.50."
• "Expensive. Saw lots of other people's food coming out and it looked great. We must have been unlucky - All our meals were disappointingly small for the money paid."

Service Efficiency

Pros:

• "Excellent customer service, friendly staff, quick service and food."
• "Service is impeccable and staff are friendly and very accommodating."
• "Table service was great as the staff were quick to take our drink orders and return shortly after for mains."
• "Swift service on starters and main courses."
• "Everything was served at the right time and piping hot by charming staff."
• "Food lovely and quick service."
• "Food was very nice and staff very pleasant."

Cons:

• "Waited over an hour for food then told it was because they were busy which it wasn’t too busy."
• "Despite us 4 being the only customers we still had to wait up to an hour for food."
• "Orders finally taken at 1:55pm after asking twice."
• "Waited 50 minutes and no food arrived."
• "Food took an age to arrive (<40 mins) and it wasn't very busy."
• "From when we arrived to when the food arrived was about an 80 minute wait."
• "Waited over 3/4 hrs for food and it wasn't that busy. All because marstons have been cutting costs."