Currys Reviews Summary

Delivery and Installation Services

Pros:

• "Outstanding service by Jodie in the TV section at Currys Lancaster today!"
• "I was provided by a great service from the lady that works there. My cooker was ordered, delivered and installed."
• "Helpful staff, asked if I needed help and available when required, left me alone when I wanted that."

Cons:

• "Paid for new washing machine to be delivered to flat and installed and old one taken away. Delivery drivers refused point blank to do this."
• "Don't buy anything from Currys if it needs assembly. It'll never get done."
• "Avoid avoid avoid fridge delivered damaged drivers left fridge on the road not willing to bring to house and unpack."
• "Ordered a replacement washer... Paid for delivery, specific time slot and removal of old unit, was told by sales person not a problem for the fitting etc. Delivery drivers turn up and take one look at old unit and advised they aren't trained to do this fitting."

Customer Service Experience

Pros:

• "The gentleman who sorted out my problems was very nice and helpful it's always a pleasure to buy things from Currys."
• "Spoke to a young lad about the new OLED LG TVs very knowledgeable took the time to tell me all the differences, credit to curry’s Lancaster."
• "Very helpful. Had to make some changes about delivery dates last minute.No problems with that. Friendly service would recommend to anyone."

Cons:

• "Also, don't bother calling customer service as they just tell you to go into store to sort. Massively disappointed."
• "Everything about the customer service was bad. My problem is still not resolved."
• "Shocking customer service - Went in looking to buy the new iPhone along with a headphone adaptor, staff were stood around or messing with the vacuum cleaner."
• "Awful customer service. Different refund policy than Curry’s Preston."
• "Had superb service today from Jodie. She was knowledgeable about a range of products & helped me to make the best choice. Fantastic customer service - really went the extra mile."

Stock and Product Availability

Pros:

• "Excellent for browsing all types of tech, good variety and availability of products."

Cons:

• "Hardly any stock and had to go to Argos to buy what I wanted."
• "Nothing seems to be in stock to take home. The staff say you can order online and collect in store."
• "Decent when they have what you want but most the time they don’t even have anything in store best of click and collect."
• "Large retail store with everything electrical that you could possibly need... Good prices but many low-priced products only of the very basic model or specification."

Pricing and Value

Pros:

• "This is a really excellent store for all of your electrical and computational needs... The staff are wonderfully polite and helpful."

Cons:

• "Good products, bit pricey, but awful service!"
• "Overpriced. I was looking for a 65 to 85 inch television, I ended up buying from Amazon, a top brand for 440 pounds. CURRYS price range for this size was 650 to 2000 pounds."
• "Mediocre products at high prices with pressured upsells at the checkout."