Currys Reviews Summary

Customer Service

Pros:

• "A member of staff quickly led me to these. When asked questions he was very helpful and was very knowledgeable."
• "Good communication via email keeping me up to date with the process along with confirmation of the product being delivered."
• "Went to curry’s to purchase a fridge freezer and a washer dryer after moving. John at curry’s was really helpful and friendly."
• "Well done to your hiring people who employed Joe."
• "I needed a freezer and ordered on line so at store for collection only. In this instance exceptional value and pleasure to have used store, very convenient."
• "Both Carphone Warehouse and Currys PC World, so helpful and friendly."
• "Customer service representatives are polite and try to help."

Cons:

• "Customer service representatives... often lack key knowledge or understanding."
• "The only downside to the store are the staff that don't know the products they are working with and seem flustered with the Christmas shoppers in the store."
• "Shambolic from start to finish. Don’t bother with their aftercare/insurance as they will do all they can to fob you off and not sort a dangerous appliance."
• "Pathetic excuse for service. Went in with the intention of purchasing a top of the range Mac. Was left waiting whilst staff stood about chatting."
• "Standards of customer service have plummeted over the last five years or so."
• "Inadequate product knowledge and general disinterest in helping in store customers."
• "Almost complete lack of customer service today."

Product Availability and Stock

Pros:

• "Went and purchased an Amazon Echo Dot which I reserved online, I asked an assistant where I should queue and she pointed to where I was."
• "They have plenty of items and lots of variety too."
• "Nice large open plan sales area with a lot of stock on show."
• "They have a wide range of products and services at hand, as you would expect from a chain."
• "Always a great choice in here and very tidy."
• "One of the few places to get your electronics in a physical store these days."
• "Great shop, has most of the things you need."

Cons:

• "Even going into store, there are no pc parts in store, minimal staff had to seek out help."
• "Whatever i asked for it wasn't in stock and believe me i asked for many many things."
• "Stock doesn't reflect that on their website."
• "Have many TVs on display but no stock anywhere, so why have them on display."
• "Website showed that the item I wished to purchase was available to collect at the Torquay Curry's, but only the display model at the store when we arrived."
• "Had stuff on the shelf I couldn't buy!"
• "What is really frustrating is when items are out of stock and unlikely to come back into stock they still have them on display."

Staff and Customer Interaction

Pros:

• "Went in to buy a laptop and assisted by Matt, who is very patient and spending lots of time to explain and compare the product features professional, not force sales either."
• "Jamie was serving at the reservation desk he was happy and under a load of stress as today is post Christmas retail rush day."
• "I went to the currys in torquay to buy a soundbar for my new tv and was served by a lady called samantha, she was very polite and went above and beyond to help me find what I wanted."
• "A young man named Jack served me and he was very helpful."
• "Although I primarily only wanted a fridge/freezer and my friend just wanted to look, Dougie was assigned, he was EXCELLENT."
• "I was approached by a friendly face, his name was Anthony. He was really knowledgeable, he answered my millions of questions and recommended some TVs and TV brackets to me making me feel more confident to make my choice."
• "The staff member assisting us was very professional and patient."