Holiday Inn London - Sutton, an IHG Hotel Reviews Summary

Room Quality

Pros:

• "The room and hotel was very clean and comfortable."
• "The room was perfectly sized for us."
• "The room was extremely spacious."
• "The room was lovely and the bed very comfortable, with a good choice of firm and medium pillows."
• "The rooms were comfortable and quiet for a good night's sleep."
• "The room was clean, spacious and comfortable."
• "The room was great to stay and relax in."

Cons:

• "Even though I booked an executive room, it was rather disappointing as it looked like a prison cell."
• "We headed to our room to unpack and found it to be clean but very shabby and in much need of a refurb."
• "The rooms were pretty basic for the price and could do with an update."
• "The room is outdated, carpets are grubby."
• "The bedrooms are slightly worn and could do with a facelift."
• "Rooms do need an update."
• "Room very dated & bad smell."

Staff and Service

Pros:

• "The staff is really friendly, some even speak Spanish."
• "Check in was quick and easy with very helpful staff."
• "Staff were welcoming on arrival and catered for my child's needs."
• "The staff at this hotel went put their way to be friendly and to make sure you had everything we needed."
• "The staff welcome was very good."
• "The staff were very friendly from the moment we arrived."
• "Staff were very professional nothing was too much trouble."

Cons:

• "In the restaurant they were slow and seemed distracted."
• "Reception staff at check in wasn’t particularly welcoming."
• "I got a very argumentative and sarcastic reply from Clementina Manzo."
• "Complained to the reception staff who were rather nonchalant."
• "The staff service was not good and I felt as if I was not wanted."
• "Staff weren't forthcoming in speaking to us and making sure our needs were met."
• "Check in staff need training."

Facilities

Pros:

• "We used the swimming pool which my children enjoyed."
• "This hotel has a gym, pool, sauna, steam room and jacuzzi which is perfect to relax."
• "Air condition is a big bonus."
• "The swimming pool extremely clean and well presented."
• "The presence of a gym was welcome."
• "The swimming pool and leisure facilities were really good too."
• "The gym was well maintained and easily accessed."

Cons:

• "Jacuzzi was broke."
• "No facilities for making a cup of tea or coffee is a shame."
• "There was no EV charging points."
• "The changing facilities could be improved, the showers were busy and there was not much space to change."
• "Couldn’t book the pool unless it was 7.30 am."
• "The public toilet downstairs was messy with no toilet paper or paper towels."
• "The pool, sauna and gym was closing at 3pm as the staff were tired."

Food and Dining

Pros:

• "Breakfast was excellent as was evening meal."
• "The choice on the dinner menu is great and the quality of the food was very good. My steak was cooked perfectly!"
• "Food and drink choices in the restaurant are very good and breakfast is fantastic."
• "Breakfast was good."
• "The food was good in the restaurants at dinner and breakfast!"
• "Breakfast was brilliant we had vegetarian sausages on request and eggs made the way we like them."
• "Breakfast buffet was excellent with chef cooking eggs top order."

Cons:

• "The breakfast in my opinion was poor, little selection and poor quality."
• "Scrambled eggs were tasteless."
• "At dinner the staff were friendly however the food is very average."
• "Breakfast experience wasn't so good, so would probably give it a miss next time."
• "Dinner was lovely but expensive."
• "We used the restaurant one evening but didn't return as there was a very limited menu."
• "However the breakfast was very poor, always missed something and they took a lot of time to replace things."

Value for Money

Pros:

• "Parking on site was £8 which was very reasonable."
• "Very reasonable rates too."
• "Overall the stay was worth every penny reasonably priced and cheaper than some of their rivals."
• "The value for money is almost unbelievable."
• "The breakfast was excellent value for money, with a great choice of food, including omelettes and poached eggs made to order."
• "Overall, great value for money and would happily revisit."
• "This was one of the cheapest hotels on the Chessington booking page but i feel like it was one of the best!"

Cons:

• "Considering that they had extensive building works until Dec 5th I still ended up paying full price of £136."
• "The rooms were pretty basic for the price and could do with an update."
• "Just thought it was expensive as very basic hotel."
• "Rooms are dated, parking is expensive and we wasn't notified of this before we booked."
• "Food was expensive so ended up ordering in food."
• "Value for money is very poor, there are better hotels around the area, avoid would be my advice."
• "Parking is £12 for 24hours which I think is very excessive."