Radisson Hotel & Conference Centre London Heathrow Reviews Summary

Room Quality

Pros:

• "Nice and clean rooms."
• "The rooms were big and comfortable."
• "The room was in very good condition and had all the facilities I required."
• "Rooms are clean n comfortable beds."
• "The room are very clean and silent. Equipped with good amenities."
• "The room was nice and clean."
• "The room was very nice and the beds comfortable."

Cons:

• "Room was very dated."
• "The room I was first assigned was not sanitized (especially the bathroom), someone else’s key was still in the room."
• "We were provided a room with 2 twin beds pushed together and a non-functional shower."
• "Room is very old and dirty, definitely not up to standards."
• "Filthy room: dusty, hairs of previous guests in bathroom, towel provided was wet."
• "The room was disgusting. The shower would overflow if you had a shower onto the bathroom floor."
• "Rooms not pleasant hairs in the bed, peeling paint, sink all cracked and some of the toiletries already opened and used."

Staff and Service

Pros:

• "Service very friendly but a little slow."
• "Mr. Patrick is very friendly and welcoming at the front desk."
• "Such friendly and accommodating staff, treated us as if we were the only guests in the hotel."
• "The staff is extremely helpful and friendly."
• "The staff here were fantastic and super helpful!"
• "Very grateful and thankful to Natasha for helping me fix the wifi."
• "The staff were very helpful and very friendly."

Cons:

• "Called front desk several times, never answered."
• "The receptionist disappears to the back room leaving you there waiting."
• "Service is absolutely terrible. Staff are not trained properly."
• "None of the staff were available via the room phone nor via the mobile number that they provide on the room card holder."
• "Customer service is appalling, here details: front desk staff lady did not want to validate my late guaranteed check out, rude and did it even consider check with manager."
• "Half of the staff are new & have no idea what they are doing."
• "The receptionist didn’t know well which rooms were available."

Facilities

Pros:

• "Also has a great little gym, lots of equipment and complimentary towels and water."
• "The buffet lunch was excellent, with a good range of 3 mains to choose from."
• "Free breakfast for our kids(2) we paid for ours. Nice options to choose from."
• "Swimming pool and a gym, it's outstanding place to stay."
• "The gym had a great selection of equipment and the pool and Sauna were very clean and quiet."
• "The swimming pool was lovely and refreshing after a long drive, warm towels were a nice touch."
• "The buffet breakfast option, is amazing I would recommend."

Cons:

• "Gym closes at 8pm."
• "A nightmare to get to from Heathrow."
• "The swimming pool and gym are nice touches for an airport hotel however the gym gets easily busy and the pool full so there may be disappointment at busier times."
• "Hotel chose not to inform customers that pool was closed on Christmas day and boxing day."
• "Swimming pool also in maintenance and not available."
• "Pool is not heated as advertising says."
• "Spa area was very dirty and run down not what I was expecting at all."

Location

Pros:

• "Good location, super easy bus stop across the road too (don't waste your money on the hopper bus)."
• "Very convenient for Heathrow T5."
• "Very convenient to get quickly to the airport."
• "A great location for traveling from Heathrow."
• "Perfect location for business being just off the M25, and they have their own parking which is a bonus."
• "Location is fabulous, food is good."
• "The location is excellent, within 3 minutes of Heathrow Terminal 3."

Cons:

• "The only reason to stay here is for its location near Heathrow."
• "Shuttle to airport only every hour."
• "It's a £18 taxi journey from terminal 5 and it takes about 20 minutes!"
• "Transfer service is outrageous (£6.80) for a less than 5 minutes drive."
• "Parking is a bit of a pain. Walked a long way to the back parking area."
• "You have to pay for parking £15, also drinks are very expensive."
• "Location is good but it's 6.80 to get the bus 500 meters through the tunnel to the airport."