Address: London Rd, Brentwood, CM14 4NR, United Kingdom
Phone: +441277225252
Rating: 4.4
based on 140 reviews.
Staff Service
Pros:
"The Staff are Incredibly Friendly and Attentive and make you feel very Special."
"Staff were still attentive to our needs."
"Staff, especially Jason were extremely helpful."
"Staff were really friendly and the food was lovely too!"
"Staff lovely and very attentive"
"Staff were pro-active and cheerful, very professional service."
"All the staff were very friendly and polite."
Cons:
"However, on our last visit I was a bit disappointed to find the reception area counter caked in dirt and grease... you could scratch your name in the grime."
"The service was a little tardy but once given was done well."
"I was very disappointed... We had to wait to be served and when eventually we were, the very young man attending to us brought out sandwiches... the bread was stale."
"On arrival, my partner and i was not acknowledged by the staff member on reception and didn't welcome us."
"It was a little difficult to locate the waiter/waitress at times."
"Brilliant. But, given the pandemic, there were staff shortages and staff made it clear they had no idea where colleagues were at any given time."
"However on arrival the manager (the gentleman with the long-ish unkempt hair) was rude and very abrupt."
Food Quality
Pros:
"the food in the evening, was amazing"
"Food was delicious and prices very competitive."
"The food is exceptional especially the poached eggs."
"It was lovely food that was fist class."
"Breakfast was well presented and tasty."
"The food was great and plentiful with 4 varieties of sandwiches, fruit and plain scones (2 of each) and 8 small cakes (4 varieties)."
"Food really lovely. Wedding arrangements very well carried out."
Cons:
"Food average yet still expensive."
"The food was ok, nothing amazing, but good, they catered for the vegetarians and the coeliac (me)."
"The food was really cheap and nasty."
"Fresh from the freezer burger, bun and chips, dry and bland."
"food wasn't as good as I'd have expected. Under seasoned and no crackling on my pork"
"Afternoon tea however is probably the worst in esx... Dry sandwiches. Almost stale cakes."
"Food: small portions but very expensive."
Accommodation
Pros:
"rooms lovely and big with good facilities."
"The room was set over 3 levels, little table with 2 cosy chairs near the window."
"Stayed one night and we were pleasantly surprised both at the age and historic nature of the building, and the spaciousness of the rooms."
"The garden rooms are beautiful as were the Suites for the Bride and Groom."
"The Tudor rooms and suites are absolutely magnificent. The room I stayed in is absolutely stunning!"
"The rooms were like chalets, very quiet and comfortable."