Ramada Cobham M25 Reviews Summary

Staff and Service

Pros:

• "Staff all friendly, despite being rushed off their feet at times."
• "Staff are always friendly and always there to help."
• "Friendly, helpful desk staff."
• "The staff were friendly and professional."
• "Staff on front reception were very helpful, providing me with some breakfast bits and fruit as I was leaving before breakfast was being served the next morning."
• "The staff - in all departments and franchises, work hard, pleasant and professional."
• "The staff are always on reception waiting to greet you with a smile and swiftly check you in."

Cons:

• "Upon entry, the receptionist was not the friendliest."
• "No staff member about in breakfast room it looked like a free for all."
• "On check out was told to leave the card on the side as the staff were busy in a conversation."
• "The lady manning the ‘24hr’ desk was nowhere to be seen when I arrived at 2330 and when she did attend she was very miserable and short with me."
• "Choose somewhere else. Staff are rude for starters."
• "Stay spoiled by complete lack of customer service."
• "At no point did the reception apologise for the inconvenience or say I'm so sorry the room is not clean."

Room Quality

Pros:

• "Air conditioned, which is a plus in the few hot weeks of summer."
• "Comfortable bed, clean room with fridge, soap, shower gel and shampoo (in environmentally friendly dispenser)."
• "The room was however very clean, with air con, which was needed when we stayed."
• "Rooms were spotless."
• "Lovely room no noise had a great night's sleep."
• "Our room was beautiful; large, spacious, well equipped with drinks facilities, iron & full size ironing board, hairdryer, reliable wi-fi and comfortable beds."
• "The rooms are large with comfortable beds."

Cons:

• "Some rooms are more dated than others."
• "Only down side were either a worn out mattress or bed as it bowed in the middle."
• "The air con could be a bit more powerful and the TV isn't positioned towards the bed."
• "Room size was small in comparison to the number of guest beds present."
• "All the corridor carpets were stained and looked dirty - not a great impression at all."
• "However our room was tiny and there was no fridge which we were expecting."
• "Rooms are not sound proof at all!!"

Location and Accessibility

Pros:

• "Extremely good location for overnight stay when travelling."
• "This is off the M25 and with easy access to South London, Heathrow and Gatwick."
• "Impressed with this hotel and location. Easy to find straight off the M25."
• "Good location just 25mins from Gatwick airport, parking available on request."
• "It is close to London, but it is on the M25 so you need a car."
• "Great location for visiting the Merlin Theme parks located along the bottom of the M25, Thorpe Park, Chessington and Legoland."
• "Located in a good place, roads leading anywhere you need to get and plenty restaurants nearby at Extra services."

Cons:

• "The mere drawback is no public transport connection, so difficult to reach without own car."
• "No dedicated parking for hotel i.e just normal parking for services and spaces tight."
• "Public service parking, tiny shower, no sound isolation from outside. You can hear trucks engine sound."
• "Even though the rooms were for no smokers our room had a very strong scent of smoke in it."
• "Staying here right now, someone is smoking weed in the opposite room."
• "Stayed here as had a family occasion nearby... to be disturbed by trains going past every 2 mins, kids shouting in the park and a dog yapping."
• "The only downside is that they will not give you a receipt when you checkin: you need to wait for at least one midnight to pass before their systems can generate this."

Value for Money

Pros:

• "Surprisingly good hotel for the money."
• "Can't believe how good the value of this place is!"
• "Good value for money if you book early enough."
• "This hotel is basic but offers excellent value for money and all the staff I encountered were friendly and helpful."
• "Clean practical and good value."
• "Great value for money, would definitely stay again."
• "The value for money was incredible."

Cons:

• "The 'all inclusive' breakfast was very disappointing which is provided by 'Harry Ramsdens' in services area."
• "Not very happy to be fair and after only 4 hours sleep had to drive again for a few hours to say i feel like I've had a nice relaxing stay at a hotel is an understatement."
• "Don't think we will be coming back and definitely not recommending your hotels."
• "You pay more for a third party."
• "The only criticism would be the pricing is very inconsistent, even with a corporate account we can pay anywhere between £50 - £150 for rooms."
• "Not happy with the extortionate prices they charge you."
• "Good value with 'go fast' discount but wouldn't pay full price."