GO Outdoors Reviews Summary

Customer Service

Pros:

• "Excellent customer service this afternoon to get my daughter her first bike."
• "Great service from friendly and knowledgeable staff."
• "Thank you Go Outdoors and thank you especially to the lady who made choosing the right pair of boots a relaxed and pleasant experience."
• "The staff are always very helpful."
• "Customer service was excellent, young lad that served me was on it."
• "We needed some help with our purchase and found the staff to be very helpful."
• "The member of staff who served me was very knowledgeable and polite."

Cons:

• "The entire time we were obviously struggling, we weren't offered any help and I was even kicked out of the fitting room."
• "They never answer their phones!"
• "Staff need to be better trained on how to manage a queue."
• "Complete waste of time."
• "The staff were friendly and helpful but their product knowledge was not great."
• "Most unhelpful member of staff!!"
• "I did not like the way staff approached and handled the situation."

Product Availability and Pricing

Pros:

• "Lot's of stock here so there's a good chance you'll find what you need for camping and on outdoor lifestyle."
• "Always bargains to be had if you look hard enough."
• "Many discounts on tents and clothing. Some clothing up to 40% off!"
• "Value for money outdoor clothing and equipment."
• "A variety of out door products are sold here: from walking, hiking to camping gears and accessories to go with it."
• "Product range was good and a number of sale items were good value."
• "Always find they have something to suit everyone's budget."

Cons:

• "The current discount sale seems to have been going on for at least two years now so I doubt it’s actually a sale."
• "Prices are on the top end though unless you take advantage of sale items and even then, compare to others."
• "The prices can be wildly erratic if you don't have the discount card."
• "Prices were missing on a lot of products."
• "Prices are crazy for the 3rd time picked up stuff with a price on it and got to the till to find out it was 50% more."
• "We noticed all the prices in store are more expensive than the Go Outdoors website."
• "Some things were actually more expensive than in other shops (base layers) and not a huge choice of some other bits."

Store Experience

Pros:

• "Huge car park, loads of stock and really great prices."
• "Tent exhibition outside and car parking."
• "If it's a tent your looking for, they have their full range outside on astro turf, already assembled, so you can see what your buying and try it for size."
• "Great place to shop for outdoor activity clothing and equipment, all backed up by pleasant and helpful staff."
• "Generally excellent place to do outdoor shopping in Bristol."
• "Nice store with large selection."
• "Huge selection of outdoor gear."

Cons:

• "The whole shop feels badly organised and it's difficult to find staff when you're there."
• "A bewildering array of clothing, most of which is only fit for poncing about."
• "Shelves looked empty and messy."
• "Very busy today in the shop, spoke to 3 separate members of staff all of whom were very helpful."
• "Had high hopes for our first visit. Plenty of outdoor wear, but really disappointed with the camping / caravan equipment and accessories."
• "Store full of camping, walking, hiking, fishing, horse riding and more."
• "Very limited stock."

Online Shopping and Customer Policies

Pros:

• "Reserved a mountain bike, communication was great re: bike being ready."
• "Was also provided a no quibble refund on some gloves that didn't last as they should."
• "Mix of top end and cheaper kit."

Cons:

• "Awful... I was waiting for my order for weeks, called many times, no one answered."
• "Ordered online to collect in store as the only option was collect only. Went to collect only to find they had the product under the wrong code."
• "Never going to visit this shop again I've been given the wrong order after only part of my order arrived so had to visit shop 4 times to pick up parts of my order and last part was the wrong chair to the one I ordered."
• "Dissapointing. Wasted journey to pick up two items."
• "After explaining the issue and showing the receipt, the sales person said that unfortunately they couldn't exchange the item as I paid by Paypal."
• "Website allows you to put items in your basket, then when trying to pay, tell you they can't deliver as items are out of stock."
• "Don't bother anything showing online isn't actually in stock, actually ORDERED ONLINE twice and driven all the way there and they can't find it."