Morrisons Reviews Summary

Customer Service

Pros:

• "Great customer service, very clean and tidy store."
• "By far the best supermarket to shop at in Haverfordwest. The staff are great: helpful and with a sense of humour."
• "Super friendly and helpful staff. Go there as a visitor and always found this to be the case."
• "Absolutely fantastic service the main thing is that the staff are so friendly and helpful."

Cons:

• "I was refused to be sold a single packet of Lemsip for my 23 year old girlfriend despite having my ID (I’m 22). Extremely poor customer service."
• "No staff ! Salad bar unkept with nobody around ever to ask for assistance. Really poor service."
• "Horrible visit. I spoke to three members of staff... all were rude and ignorant."
• "Terrible experience every time I visit this store. Customer service is non existent."

Cafe and Restaurant Experience

Pros:

• "My wife goes here for breakfast with family and she keeps going back so it must be good."
• "With a good size restaurant which seemed fairly busy."
• "The cafe is a welcoming and pleasant space for a tasty brunch or maybe just a cup of tea and a chat."
• "I had a big daddy breakfast here with toast and juice option, cost £7.50. Wow was it big!"

Cons:

• "Visited during extended opening hours at christmas... Told to use self checkout - which is not designed for a trolley load."
• "Horrible experience. Ordered 3 breakfasts via app... no one bothered to look at online order queue."
• "Resturant slow was not busy food warm also coffee Luke warm no forks plenty knives and spoons and pay for sauces."
• "In the Cafe it was announcef that hot meals would take 45 minutes. Undertstand from other customers this is a common occurence."

Product Availability and Selection

Pros:

• "Good variety of food in store, got everything we went in for."
• "Great selection of products, and local produce sold here."
• "We regularly shop at Morrisons near to Haverfordwest town centre for a wide range of foods and household wares at keen prices."
• "Great choice of groceries - found alternative flour for no carb pizza dough."

Cons:

• "Needs a refit hole in wall near toilet, freezers leaking wet all on floor...staff awful especially in expensive restaurant."
• "Every few months I decide to give Morrison’s another try...Inside half the aisles are barricaded off to stop you getting to the tills."
• "If you eat here don't ask for Mustard.... Not allowed due to potential allergy reaction...."
• "Felt sorry for the ONE member of staff working the fish and meat counter single handed with customers waiting in both places."

Facility Cleanliness and Maintenance

Pros:

• "Very clean and tidy store."
• "Always clean & well stocked for the most part. Staff always helpful."

Cons:

• "But please sort your bathrooms out! Men's toilet door to toilet is dangling off hinges leaning against a wall. No privacy."
• "Toilets are a disgrace - dirty smelly and broken door empty soap dispenser."
• "Went to the toilet, the lock was broken and a lady stood there staring at me whilst I was unable to hold the door closed."
• "Love this store, a very relaxed shop, but low score for the condition of the toilets, broken toilet, blocked drains, cold air blower and no soap."