London Private Ultrasound Reviews Summary

Diagnostic Accuracy

Pros:

• "Dr Pedram spotted issues with my liver that another ultrasound test elsewhere had missed."
• "Doctor Pedram provided a thorough explanation during the scan."
• "The sonographer proved to be exceptionally professional and considerate."
• "Dr Reza provided a thorough explanation of ultrasound findings & calmed me in each step of the process."
• "Everything was excellent, he explained to me in a few words everything."
• "Was given reassurance and was provided with a report within 10 minutes of leaving."
• "The knowledgeable and friendly specialists made my visit to the London Private Ultrasound Clinic a real pleasure."
• "Dr Aghaei is very professional, knowledgeable and patient, he explains everything in detail."

Cons:

• "Surprisingly, he seemed unaware of why I needed the ultrasound and appeared rather distant."
• "This experience felt futile, almost as if the rescheduling was merely a way to charge additional fees."
• " I went for a pelvic scan - After the scan the sonograph asks me to speak to the Doctor, and I ended up spending £200 for his consultation fee."
• "I had to chase my results twice as it was definitely not the next day as promised."
• "My ultrasound was done by Dr Mina Taghavi who explained findings right away with clear diagnosis which meant that I need a surgery quite urgently... I was misdiagnosed."
• "Waited over 20 minutes, I wanted a scan for lipoma. Dr said he can see a huge lump just by looking at me with clothing on then he gave me a scan for turns out, I don’t have one."
• "The lady helping my wife with her scan was absolutely awful. She treated my wife like a robot and had no compassion whatsoever."
• "The person who did the scan didn’t ask me any questions and started right away the scan. She was really not empathetic and was almost judgmental regarding me."

Customer Service

Pros:

• "The staff are extremely kind and compassionate."
• "The team were very good and explained the process from start to finish."
• "Acknowledgment is due to the female chaperone who, in addition to extending a warm welcome, graciously offered tea and biscuits to alleviate a minor delay."
• "The team were polite, friendly and didn't hesitate to answer any concerns I had."
• "I was greeted by the lovely receptionist. The appointment was on time and I was seen by Pedram M. Aghaei (ultrasound specialist)."
• "Staff are helpful and professional. Doctor very knowledgeable, patient and attentive."
• "Excellent radiologists! Very friendly that after the ultrasounds care to explain detail the findings!"
• "The Doctors and Nurses were incredibly kind and sincere and it was worth paying the money to fast track the assessments."

Cons:

• "A day before the Sunday appointment, I received a call informing me that it was being rescheduled for Monday."
• "I was informed two days prior that it was canceled - again."
• "I was told that the receptionist had not left a note to initiate the refund."
• "I came away feeling so reassured and it has definitely improved my health anxiety. The specialist and the whole team were so welcoming and lovely."
• "I was sped through the whole process and had nothing explained to me. As a healthcare professional myself, I was shocked at the service."
• "I was extremely distressed following a visit to my gp who on examination of a lump in my stomach had placed me on the hospital 2 week waiting list to carry out tests to eliminate ovarian cancer."
• "I was here for an abdominal and pelvic ultrasound. And I was treated very well by Doctor Pedram, who was able to address and explain everything to me carefully, without making me feel uncomfortable."
• "I'm very pleased with this clinic,from my first contact with the clinic to seeing Doctor Namazi and the staff who completed my scan,everything was done in a very highly organised manner."