Bridge Dental Practice & Cosmetic Studio Reviews Summary

Staff Attitude and Professionalism

Pros:

• "Cannot recommend enough, everyone at the practice from the receptionist to the dentist I saw (Dr Umair) were so professional and welcoming."
• "The whole team are always so polite, helpful and patient."
• "I'm impressed with two friendly polite and helpful receptionists."

Cons:

• "EDIT - I have been to this dental practice a couple of times over the past year or so and every time I go it feels like a sales pitch."

COVID-19 Measures

Pros:

• "Social distancing and cross infection measures were in place at all times!"
• "I noticed the reception wiping the door handles, chairs, clothes boxes and card machines- excellent in these covid times."

Cons:

Dental Care Quality

Pros:

• "Very professional and caring Dentist Ahmed Al Bayaii along with his Nurse Carolina."
• "Professional, clean and friendly local practice."

Cons:

Treatment Experience

Pros:

• "Ahmed Al-Baiyaa was brilliant. He explained everything to her first, what would happen, how it would feel and how to tell him if she wanted a break."

Cons:

Children's Dental Experience

Pros:

• "I think it takes a pretty special dental team to be able to keep a 9 year old girl calm and confident during an extraction."

Cons:

Facilities and Cleanliness

Pros:

• "It’s very modern high tech dentistry."

Cons:

Ease of Access and Appointments

Pros:

• "The average star rating reflects the high standard! Recommended!"

Cons:

Communication and Information

Pros:

• "During the consultation process, Dr Naveed took the time to explain all the treatment options in great detail and we felt fully informed at each stage of treatment."

Cons:

Patient Support and Comfort

Pros:

• "I'm super nervous at the dentists but... I saw Dr Umaiir Maan for a checkup and he was so calm, funny and kind."

Cons:

Overall Recommendation

Pros:

• "I would highly recommend Bridge Dental Practice."

Cons:

Billing and Administration

Pros:

• "Prices were competitive and booking was easy."

Cons:

• "I would like to make people aware this dental practice will charge you privately for treatment without informing you that the dental work it available on the NHS."

Professionalism

Pros:

• "They have been by far the best, most welcoming and most importantly, thoroughly professional."

Cons:

Emergency Care

Pros:

• "The practice kindly booked me in for an emergency appointment with Dr Ahmed as I was in immense pain."

Cons:

• "Last week, the pain in my face became unbearable... Again, I couldn't get through to the hospital."

Pain Management

Pros:

• "With Dr. Ahmed, I did not feel a thing when he injected the anaesthetic and extracted two teeth."

Cons:

• "I have just left after having a filling and it was one of the most painful things I've ever experienced!"

Summary

The Bridge Dental Practice generally receives positive reviews for its staff attitude and professionalism, COVID-19 measures, dental care quality, and patient support. Patients appreciate the modern facilities, ease of access, and the detailed communication provided by the dentists. However, there are concerns about the feeling of being given a sales pitch, billing issues regarding NHS treatments, and some inconsistent experiences with pain management. While emergency care is available, accessibility in urgent situations may need improvement. Overall, the practice seems to be highly recommended by its patrons.

Actionable Steps for Improvement

The practice could benefit from:

• Clear communication about treatment costs and options, particularly regarding NHS availability.
• Ensuring consistent pain management practices across all procedures.
• Improving accessibility and response times for emergency care situations.