West Yorkshire Windows Reviews Summary

Customer Service

Pros:

• "The communication and care demonstrated by the customer services team was excellent."
• "I called into the local office to lodge my concerns. Within a week Richard the engineer called to check on my findings."
• "The lady on reception asked if we needed any help and if we wanted to speak to a design specialist, she would get someone for us."
• "Customer service Department friendly and very efficient."
• "The team in the office are good and communicate very well."
• "The help and support that I received (from a woman called Dawn) was exemplary."
• "Great service provided by WY Windows both in terms of the original install and the after sales communication."

Cons:

• "I felt let down by the Customer Service Team who kept assuring me they had checked, but things still weren't right and when I complained they made me feel as if I was being unreasonable for wanting the items as ordered."
• "Totally disinterested in my complaint."
• "West Yorkshire windows treated us appalling and gave no apology for any of the issues and delays they caused."
• "The customer service is shocking. We had to physically go down to the showroom on more then one occasion because phone calls was never returned."
• "Communication very poor and no one accepting responsibility for poor service."
• "We made endless phone calls to a very rude receptionist as nobody else in the company would speak to us or offer any help."
• "When we called them to complain about this, we were dealt with by a very rude and obnoxious man called Peter Bowles who is their Head of Customer Service."

Product Quality

Pros:

• "Really good quality doors and window, at affordable prices."
• "The windows are fabulous."
• "Windows are good quality and were fitted perfectly."
• "The 2 windows and door we had fitted are of excellent quality."
• "We had a new French window fitted October and were very happy with the manufacturing finish of the window."
• "Our new composite door looks magnificent."
• "The products are fantastic and I have had no issues until recently."

Cons:

• "A FOURTH SEALED unit has blown. That's FOUR in under TEN years!"
• "Two of the double glazed units have blown."
• "Ordered a replacement which took nearly 4 weeks to arrive and it was damaged."
• "The frames in the sunroom appear to be leaking."
• "I noticed that one of the panes of glass had a small deposit of condensation on the inside of the pane and the front door looked as though it was fading in patches."
• "Several windows are sticky & don't run smoothly."
• "Unfortunately after a while it reappeared and then one evening we noticed it was damp, and it looked like water seeping in very slightly."

Installation Service

Pros:

• "No time wasting, polite, hardworking team."
• "The fitters arrived promptly, carried out the fitting cleanly and efficiently, removing all the debris and old wooden door."
• "Excellant service from initial contact via the website through the survey and fitting."
• "Everyone arrived on time and did their job. The price was competitive too."
• "Installation today of front, back and patio doors. Excellent products and efficient fitting."
• "The fitters made a lovely job of fitting the door. We are really pleased with it."
• "The job was completed within 3 hours and they left the work areas immaculately tidy."

Cons:

• "The 3rd party scaffolding outfit was appalling, causing numerous damages to the property they were supposed to be protecting with the scaffolding (and garden plants)."
• "Salesmen give you build times that the rest of the business know are unachievable and have no intention of meeting."
• "When the brick work was finished the side wall was about as straight as a snake with cramp."
• "They built the steps covering half the air brick so water would get into the cavity, all the steps and multiple bricks were loose and so on."
• "The original fitting was fine, except the front door wasn't aligned properly on first fitting."
• "There were so many mistakes where they can't have checked the product against the order that they had to come back 3 extra times before everything was right with the doors and one of the windows."
• "None of these issues were picked up by West Yorkshire Windows due to a lack of a proper base check."

Company Reliability

Pros:

• "I would wholeheartedly recommend West Yorkshire Windows."
• "I will recommend West Yorkshire Windows to anyone considering new glazing."
• "I highly recommend this company for after service care."
• "I would wholly recommend this company."
• "We would certainly recommend them to anyone looking for replacement doors or windows."
• "I wouldn't hesitate to recommend this company."
• "Highly recommend West Yorkshire windows."

Cons:

• "Buyer beware - do your research first. Only use this company if you like slow, poor quality and argumentative emails."
• "Spend your money elsewhere."
• "Clearly didn't want to bother replacing the window, especially given the house was being sold and the guarantee was not transferable to the new owners."
• "If you're thinking of using this company take this as a warning and look at my photos."
• "I have an orangery that is supposedly under 10 year warranty with West Yorkshire windows... they have now stated that they will not replace either item."
• "A further replacement was ordered, and despite numerous promises no resolution has been provided, with only empty promises of a replacement to come and no date provided!"
• "We would definitely not recommend West Yorkshire Windows to anyone."