Toby Carvery Caerphilly Reviews Summary

Staff Service

Pros:

• "The staff have always been courteous and helpful."
• "Visited this evening with my mother. Food was great, lady behind the serving counter guessed I was gluten free."
• "Aliyah was extremely helpful in accommodating our needs in relation to finding a quiet seating area, and couldn't have been more helpful."
• "The staff were excellent very busy and helpful."
• "Our waitress Siobhan was great. Always had a smile even when customers got angry."
• "The staff seemed to be busy enough as to not be able to stand around chatting, instead they focused on their service and good service it was, polite and helpful."
• "The staff were friendly and efficient."

Cons:

• "Left at entrance for 10 minutes with no staff to book us in and take to our tables."
• "Table of 13, took ages to be seated even though our table was pre-booked."
• "The guys in his 30’s needs some customer service training, he’s ruining your reputation!!"
• "Was sat at a table and waited 20mins before waitress arrived to take drinks order."
• "Service was a bit disappointing as we had to go and look for the barperson!"
• "Not many staff on for a Monday night."
• "The staff stood around chatting and didn't bother asking if we were alright."

Food Quality

Pros:

• "Had Dinner here while we were at the Premier Inn next door. Brilliant the Staff were happy, friendly and helpful, the food was excellent."
• "The meats were outstanding."
• "The food was hot, plentiful and tasty."
• "The food at this restaurant was, as with the others, exactly what we expected. Cooked well and plenty of it."
• "Went for breakfast and it was delicious."
• "The lamb was so tasty and all the vegetables we cooked perfect."
• "Food was lovely, fresh and hot."

Cons:

• "Called at Toby after hospital appointment never been to Toby for breakfast but as we have always had excellent calvery we decided to have breakfast. Very disappointing."
• "No Yorkshire puds, fatty meat, burnt roasting, not great selection of veg, stuffing was so mushed."
• "The pepper was ok but the top of the one on the table we were sat at had gravy on it which looked like it had been there a while."
• "Yorkshire puddings are hilarious and the veg isn't good at all."
• "The beef was too tender, the mash potato had big hard lumps in it and the roasties were hard."
• "The food was awful, not told of any food that wasn't available until we approached the queue."
• "The meats were beautiful but the vegetables were very disappointing, they were very dry and undercooked."

Atmosphere & Cleanliness

Pros:

• "It was very welcoming, the Maitre’d was also very nice and helped us out with everything we needed."
• "Booking was easy through the website, tables are always clean when seated."
• "Food was lovely and front end staff really helpful and friendly."
• "Called in on an off chance. Have to give credit. The best experience, food and staff we have ever experienced at a Toby."
• "Stopped by for some cover from the rain and the staff were super welcoming and they created a very friendly atmosphere."
• "There was a lovely woman who served me and to my amazement there was meat!"
• "A quiet night due to Coldplay being in the City, but a great carvery selection and attentive staff who asked about any food allergies on arrival."

Cons:

• "It was so loud it hurt my ears walking in."
• "The toilets weren’t maintained very well. 2 toilets out of order and the walls covered in damp."
• "The table was very sticky and the menu card was awful, sticky and coated in food."
• "The building is tired and dirty."
• "The floors weren’t clean either."
• "The restaurant is a little battered with some of the walls and areas broken and water damaged."
• "Also black mould around the toilet systerns. Really not clean at all."