Toby Carvery Whitchurch Reviews Summary

Food Quality

Pros:

• "Food as you would expect from a Toby Carvery, beautifully cooked meats."
• "Food was great, there was no gravy left but we were quickly bought more! Desserts were really good too!"
• "Never had a bad meal here. Always plenty of choice too."
• "The carvery had a good variety of meat and vegetables and was hot and tasty."
• "Food was excellent - we had carveries, the meat was just melt in the mouth with a fantastic selection of veg."
• "Food was great and service was spot on."
• "The food was great, plentiful, hot and tasty."

Cons:

• "They served her DIRTY, UNWASHED LETTUCE."
• "What was on the counter was dry and shriveled."
• "Piles of fatty bacon all stuck together in lumps, curled up at the edges fried eggs piled up."
• "The roast potatoes were not cooked properly the beef was just gristle."
• "The bread and jam (in an open bowl) are left uncovered exposed to flies and the butter in a basket at room temperature."
• "The roast potatoes tasted as they had be prepared in stale oil, a truly awful taste."
• "The Yorkshire puddings tasted of stale fat."

Service

Pros:

• "Friendly staff."
• "booked the venue for a team meeting and turned out to be the best we've had in a long time."
• "The staff were great all immensely friendly and helpful."
• "Our server Denise was very attentive and polite."
• "The staff were excellent, very polite and helpful."
• "All staff are well trained and so very nice you just want to return again."
• "Friendly staff - lovely table service by Della: very efficient, friendly and polite."

Cons:

• "The 3 staff were too busy talking to each other to notice me."
• "I felt so sorry for the young ladies left to deal with the hoards of disgruntled customers. The management should be ashamed of the way these staff members were treated."
• "The staff weren't particularly friendly and abrupt."
• "The bar staff were slow and in experienced for such a busy time."
• "Not a nice visit. Staff where rude on arrival. Waited over 10 minutes to take drinks order."
• "The server was awful, he seemed untrained and greatly lacking in basic customer service skills."
• "Staff were not friendly nor welcoming and it was made very clear we were not welcome."

Cleanliness

Pros:

• "The place is very clean and tidy also well presented."
• "It is very clean and tidy. The staff are very chatty and helpful which is good."
• "Very clean."
• "Cleanliness was on point."
• "Clean and tidy dining room and toilets."
• "The premises was clean and refreshing."
• "Soon someone left tables was cleaned straight away ready for the next lot of customers."

Cons:

• "The place looked dirty loads of tables had plates glasses on them not cleared."
• "Plates, mugs and glasses dirty, tables not cleared."
• "Our table was absolutely disgusting when we arrived."
• "Ladies toilets have a bad case of rising damp in all the cubicles!!"
• "Toilets are disgusting. Desperately need repair, damp, mould and spores up the walls."
• "The food area looked a mess no gravy."
• "The serving area was a mess clearly made by diners but should have been kept tidier."

Value for Money

Pros:

• "Very reasonable, £15 for adult carvery."
• "Our meals vet hot, tasty and very good value for money."
• "Friendly staff, nice atmosphere and, for the £9.99 mid-week price, the food is incredibly good value."
• "The dinner (carvery) was very reasonably priced, and the food was great British comfort food."
• "Great carvery selection. Plenty of Veg varieties provided lots of choice. None of the veg was over cooked or sloppy."
• "The meal was very reasonably priced as there was a promotion on that day."
• "Very good quality carvery for a very reasonable price."

Cons:

• "I received a 100 GBP fine for parking during dining at the restaurant."
• "All of us felt as though the value did not match the quality, service, or cleanliness we received."
• "At £14.49 per person just was not worth it for the food."
• "Overall spending £49.70 on 3 adult dinners (which were like kid’s portions) and 3 unlimited drinks was nowhere near the worth it."
• "New children's meals are TERRIBLE value."
• "Carvery always 10/10 BUT ... Last time I went there, they charged me £2.50 for a doggy bag."
• "The vegan meatballs we ordered were really quite awful."

Management and Organization

Pros:

• "Toby Whitchurch is our favourite Carvery. It is brilliantly organised and managed."
• "We were not rushed and our visit exceeded expectations 100 percent."
• "Nothing was too big for the team and they made the day effortless."
• "The manager did show she cared about what had happened."
• "A busy serving time at 5:30pm Thursday, but the team coped well and the food was replenished quickly!"
• "We will visit again but not at peak times or when they're is an offer on."
• "I recommend improvements in queue management and service organization to enhance customer satisfaction."

Cons:

• "The place was over capacity... I was so hungry and upset I decided to leave without eating."
• "The establishment was quite busy... lack of structure in the queue and service was noticeable."
• "The place was over capacity, the card machine was not working so we had to go out and get cash then stand in line for food for about 45 mins."
• "The place was heaving, so it was obviously a case of cramming in as many people as possible in the run up to Christmas."
• "Extremely understaffed and overbooked."
• "However there is not enough wait staff, you are talking waiting 20 minutes for a drink."
• "Every table was delayed by a minimum of 40 minutes. All this is because they over book their tables and don't have enough staff employed."