Toby Carvery Shiremoor Reviews Summary

Food Quality

Pros:

• "Food was excellent."
• "Roast beat a home-cooked one, which is rare!"
• "The veggies are yummy (with loads of tasty options) ...."
• "Food was good."
• "The food was absolutely amazing."
• "The food I had was tasty."
• "Food is lovely."

Cons:

• "Meat was so thin it would hardly fill a regular sandwich."
• "Got sent a voucher for meal thought i would try the meal was poor was given tiny bit of meat by an extremely rude chef with a bad attitude."
• "Carvery service slow and waited ages on arrival and for server to come to carvery, portion size small, 2 very thin small pieces of meat."
• "The meat portion for a standard size dinner was very small, not all the vegetables were out, so had to wait for them to arrive."
• "The meat was so tuff we couldn’t eat it and the rest was cold."
• "Food is average, noticeably flavourless the last few times we have been."
• "The beef was very chewy and I spat it out in the end. The whole meal was fairly bland, also the veg was very sparse as well."

Service

Pros:

• "Just been and honestly I can’t fault the help I received from Katie."
• "The girl who served us was great from start to finish."
• "Absolutely brilliant, staff were helpful and very quick."
• "Staff were lovely and in particular our Server (Cairon) was amazingly friendly and helped our daughter make her mind up with her choice of main."
• "Helpful, friendly and prompt service by Marley at Shiremoor Toby Carvery."
• "The team member that looked after me was very attentive and helpful she made sure I was welcome and understood the process."
• "Our waitress was lovely and made us feel at ease."

Cons:

• "The restaurant was manic due to being under staffed. Dirty tables not cleaned."
• "Dreadful is a understatement !!! Staff had unwelcoming attitude from arrival and service the worst ive experienced in any Toby which I've visited many."
• "Very bored and rude lady who works to serve the meat."
• "The staff wouldn't even tell us where the nearest one was and told us to google it."
• "Had to ask someone to take my order after waiting 15mins."
• "I felt for the staff here today - it was unexpectedly extremely busy which left them failing to deliver on expectations."
• "The staff work tirelessly to accommodate and do a very good job considering they rarely have the time to stand still."

Atmosphere & Cleanliness

Pros:

• "New, modern Toby."
• "The restaurant is clean, light, airy and modern with plenty of car parking on site."
• "It's a nice modern well lit building."
• "The restaurant was clean and spacious."
• "Clean, calm, friendly and helpful staff, delicious food."
• "Was lovely and clean, and the staff seemed fine."
• "Love this Toby restaurant. I've had it many times, prices can be steep on Sundays, but through the week they are reasonable."

Cons:

• "The restaurant was very busy... We were surprised to find that we had to wait more than twenty minutes for roast potatoes."
• "Also, when there is a long queue for the carvery, people going to / from the gravy are having to walk through the queue."
• "At breakfast they were still clearing previous night's mess and some places such as the hot drinks area were really dirty."
• "The bar area / seating area was absolutely freezing."
• "Seating felt very cramped, we were put on a table directly next to another table in use."
• "On arrival many of the tables hadn't been cleared and food was on the floor."
• "The serving area was very untidy and there was remnants of other people's food everywhere."