Titanic Spa Reviews Summary

Staff and Service

Pros:

• "The staff, many of which were young, were outstanding, professional, knowledgeable, efficient, friendly, nothing was too much trouble."
• "The staff were faultless - all very friendly and helpful."
• "Everyone went above and beyond to make our stay memorable from the bar staff to the treatment team."
• "Brought my mum for her 60th, the staff were amazing. We had a small problem and it was solved immediately."
• "All staff were really friendly and professional."
• "The staff are wonderful. Very welcoming."
• "Every staff member we came across was so welcoming and helpful, and put you at ease."

Cons:

• "I booked the men’s Elemis facial treatment for my uncle as a birthday gift, he was treated horribly."
• "Poor customer service needs to be addressed and this wasn't."
• "I never felt welcomed."
• "The reception staff never smile or make you feel welcome which makes me feel sad for them as they don't seem to enjoy working there."
• "Rang to book in and spoke to a very rude girl on reception called Chyna."
• "The receptionist was rude and abrupt."
• "There seems to be a lack of management as staff hang around the kitchen area chatting and laughing out loud."

Accommodation

Pros:

• "The rooms (apartments) are dated but had everything you needed and more."
• "The apartment was very modern and clean with complementary breakfast."
• "Blown away by the space and attention to detail in the apartments."
• "The building is beautiful and the room was really clean and homely, with lovely touches like the continental breakfast baskets and fresh orange juice in the fridge."
• "The apartment was immaculate."
• "The accommodation was gorgeous! Spacious and the beds and sofa (my bed) was actually really comfy!"
• "The apartment was extremely well equipped and spacious."

Cons:

• "The room was dirty the sofa was stained, there was a random plastic broken hanging rail in the corner of the room."
• "The apartments are ok, but they are a little tired, very warm and the continental breakfast provided in the room was disappointing."
• "The accommodation, with a 'special' view of the car park, is bizarre, a huge kitchen full of nothing."
• "However the accommodation looked tired and dirty."
• "The room we stayed in was dirty and there was holes in the ceiling."
• "The room we had was in serious need of renovation/restoration, mold in the bathroom on the walls and ceiling, chips off furniture."
• "The accommodation looked tired and dirty with scratched furniture, cracked tiles and filthy grout, poor standards of cleanliness."

Food

Pros:

• "The food was so good, and very filling. The smoked hummus and the bread and oils are to die for!!"
• "Really good service and food."
• "The food was lovely especially the evening meal."
• "The vegan food was out of this world. So tasty and lots of options available for my dietary requirements."
• "Lunch and dinner, which was included were very tasty and we had a good variety."
• "Food all amazing!"
• "The food was also absolutely perfect, every dish felt really fresh and high quality."

Cons:

• "The canapes were sparce could do with a few more."
• "There was no option of what 1 canapé you got with a mini mince pie and 1/2cup of orange juice."
• "The canapes themselves were an espresso sized cup of red pepper soup, a lump of pastry with a 10mm cube of duck and then a mouthful of cheesecake."
• "The lunch menu is quite limited and doesn’t offer the basics, such as a club sandwich or a burger or chips."
• "The lunch was super bland and not very exciting at all."
• "The lunch was so basic, penne pasta and tomato sauce, dinner was the same, nothing special."
• "I don't know why places like this have to serve overly fancy food. We didn't find anything on the limited menu that we'd like."

Spa and Treatments

Pros:

• "Thoroughly enjoyed my overnight stay and Spa day at Titanic Spa."
• "The treatments were good."
• "Treatments were excellent, therapists were very nice."
• "Treatments themselves were okay- the reduced facial we had was quite good."
• "Treatments were excellent and therapists really lovely."
• "We also really enjoyed our mud chamber treatment, it was intense but in a good way."
• "The facilities are brilliant."

Cons:

• "In the afternoon I had a titanic spa massage which I did not really enjoy, it was like being stroked by the person dealing with me, she seemed very inexperienced."
• "There's only one hottub in the entire place which is daft."
• "The massage I had later was below average and felt a bit rushed."
• "Worst spa experience in my life."
• "The building is in need of a refresh. There is no air con in the rooms, so the windows had been left open to let mosquitoes in."
• "The wood in the sauna was broken, the aromatherapy and steam room smelt like rust and there was clumps of dirt all over the floor."
• "The back massage being really painful and uncomfortable, after telling the lady several times it was too hard she continued anyway and it just wasn’t a relaxing calming experience."