Household Estate Agents Reviews Summary

Customer Service

Pros:

• "Nothing was too much trouble for them."
• "The staff were amazing, doing everything they could to make the move as easy and painless as possible for Mum and Dad."
• "They were always ready to answer, easy to approach, and called back when they said they would."
• "The team are all friendly and we're flexible. Could not fault them at all."
• "They kept us informed about progress at every step of the way."
• "Everyone is very friendly and professional, they kept me well informed throughout the process and were always on hand to offer advice."
• "Every member of staff we dealt with was professional and helpful, they showed up when they said they would and phoned back quickly."

Cons:

• "The sales person was not interested at all but had to show us because we had made an appointment."
• "I usually dont give bad reviews unless it is absolutely necessar but they literally refused to book an appointment for viewing properties with us because we did ask another agency to look after our property to sell it on the market."
• "Very unprofessional and they had taken money under the table."
• "Avoid these agents if you are selling a property. Very dodgy bunch and too much attitude."

Communication

Pros:

• "Michael was amazing in taking the stress out off the sale process and moving things along, he called me exactly when he said he would and that makes a huge difference for the stress levels!"
• "Adam was in contact throughout the purchase making sure we were kept up to date with progress and was always happy to answer any queries we had."
• "Michael, their sales progressor, contacted me on a weekly basis throughout the legal process with updates."
• "Their communication skills are second to none both verbally and email as they knew progress I knew, their follow up and efficiency is second to none."
• "I received a telephone call from either Adam or another member of the team every week with an update as to the progress of the sale."
• "Thank you Michael for always picking up your phone and making sure we have all information needed."
• "I received constant updates."

Cons:

• "Recently me and my partner were trying to buy a house on 125 Icknield way from these agents. I have to say after putting a good offer in the agent did not even call me back or negotiated and ended up removing the property from Rightmove in 1 day and then telling me it is sold!"

Professionalism

Pros:

• "We found Household Estate Agents friendly, very helpful, truthful, on the ball, professional and competent."
• "Household were brilliant from start to finish - extremely professional, polite, great communication and feedback was provided for every viewing that had been conducted at our property."
• "Throughout the whole process, from valuation to completion, we found them all thoroughly pleasant and professional to deal with, without exception."
• "Ye Olde Fashioned Customer Service is top of the agenda for Household Dunstable."
• "Household demonstrated good knowledge of the market and helped guide us through selling our house quickly and considerately."
• "Very professional from start to completion, in a very slow market, they provided first class service."
• "Professional, transparent and friendly communication throughout the whole process from initial valuation all the way through to completion."

Cons:

• "May this bad review change their behaviour in future."