Address: Trallwn Rd, Llansamlet, Swansea SA7 9WL, United Kingdom
Phone: +441792793399
Rating: 4.3
based on 213 reviews.
Customer Service
Pros:
"So, good customer service. Refund no quibble."
"Some staff are exceptionally helpful especially the till opps."
"The staff was the best went out of thar way to go into wear house to find us a garden set."
"I love shopping in the range, a good selection of products, nice cafe and the staff are helpful."
"Friendly staff."
"Visited the store last week with my parents and what a joy the cafe experience was. Rebecca (I hope I have remembered her name correctly) was an absolute tonic."
"I would just like to say that we received the best customer service with such a genuinely helpful and informative experience in the gardening section from a lovely gentleman called Ross Mckay."
Cons:
"Younger staff are rude and unwilling to help anyone, they have no customer service they rather stand around and gossip to other staff than help!"
"This is a frustrating place to shop in every aspect."
"Overall I would try a different store. I don't often go here the staff and building let it down tbh."
"The staff always seem to have time to chat to each other."
"The store has plenty of products. However the lady who served me was quite rude."
"The shop was very understaffed."
"Staff for the most part ignore you unless you ask them for something."
Store Layout & Cleanliness
Pros:
"Shelves are always neat and tidy unlike other shops."
"Easy parking and entrance... the range has an excellent shop layout."
"The store is clean, light and airy, it draws you in to look further than you might have first intended."
"The Store is clean well set out with everything you need for the home including crafts."
"Well organised clean and tidy."
"Store was immaculate, clean, well presented."
"All the areas within the store are laid out In a way with customers in mind."
Cons:
"Too much stuff blocking aisles, wheelchairs users can hardly get round."
"Despite having a brand new building, the roof continues to leak.. Buckets everywhere."
"Loads of buckets on the floor catching leaks. Not great. The shop needs some TLC."
"However when we went to sit, at a table nearly every other table was filled with dirty dishes."
"Poorly laid out. Check outs were very busy."
"The only toilet that worked was filthy and has no toilet roll."
"The toilets are not being checked or cleaned, I wad that appalled I took photos to send to head office as this level of cleanliness is shocking!"
Product Availability & Pricing
Pros:
"Love this place, so many things for the home, garden, pets etc all under one roof & the prices are great."
"The prices are very cheap."
"The store has plenty of products."
"The Store has a lovely Xmas range of which there are many inexpensive items."
"A lot of good quality items for the home under one roof, which are reasonably priced."
"Called in for a look at outside wall paint, I wasn't let down they had plenty and a cheap price compared to online so I bought it there and then."
"Its all at a very reasonable price along with amazing quality products."
Cons:
"Bought a 15kg bag of dog food at the labled price of 39:99. By the time we got to the till the price was £41:99."
"I am very disgruntled that an item was out on display and no longer available."
"Having just been to the Swansea llansamlet store they had 50 black bags on the shelves priced at £3.99 went to the checkout and they said they are £4.99 and would not sell them at £3.99."
"Went shopping the weekend and didn't realise you only 2 hours in the car park and I was in there for 2 and half hours buying stuff for when I move to my new home to receive a 100 pound parking ticket today."
"However, I shall not be returning after receiving £100 fine for overstaying 2 hours."
"Pricing clearly an issue on several products!"
"Lots of items need prices can often find stuff with no price and no clue as to how much it is."