The Range, Weston-Super-Mare Reviews Summary

Store Layout and Stock

Pros:

• "Large store, well laid out and stocked."
• "You can find a wide array of products including furniture, beds and bedding, textiles by the roll (which I was highly impressed with) and general household goods."
• "This was a good store with plenty to offer easy parking plenty of space to move."
• "A very good shop where you can find pretty much everything you may need for your home at decent prices, it has ample parking space with disabled bays as well."
• "Very well arranged shelves for ease of shopping, good ambience and friendly atmosphere."
• "Great place, roomy, most staff helpful like the young tall lady near the lighting section, deserves a Gold star."
• "Good selection of reasonably priced items. Crafts, kitchenware, furniture, outdoor wear etc."

Cons:

• "Everything we wanted was either out of stock or discontinued."
• "The addition of Iceland is good, but the new shop layout doesn't flow and is confusing."
• "Lots of stock trollies on the shop floor make it difficult for people with disabilities."
• "Severly disappointed. Weston-Super-Mare Store has complete lack of organisation, customer service and complaint procedure!"
• "A good shop for all household items and always well stocked but the checkouts are a nightmare poorly positioned not enough staff."
• "Craft supplies are not so plentiful as they used to be."
• "The displays are good and everywhere I went was clean."

Customer Service

Pros:

• "Always a pleasure to visit."
• "I came to the store a couple of days ago, and met a delightful member of staff called Taylor. She, was super helpful to me, above and beyond what I was expecting."
• "Nice staff especially the young man who always greets with a friendly word!"
• "Staff here are very knowledgeable and helpful."
• "Staff are very helpful and know where most items are kept."
• "The staff couldn't have been more helpful, picking up the pieces and looking to see if there was another for me."
• "The assistant was really helpful. He pointed out what I was looking for and was smiley."

Cons:

• "Never have I known a shop managed so badly and treat customers so bad."
• "The Manager at the store is unhelpful, arrogant, and with very poor customer service!"
• "Weird staff! Moaned at my son and I for coming in the exit rather than the entrance."
• "Bad advise, terrible management as he couldn't even be bothered to come out and talk to me."
• "The staff were rude and offish and called for the manager."
• "The guy I asked to point me in the right direction was certainly not 'Happy to Help'."
• "Place is clean and tidy staff don't want to help rather talk to each other the disability trollies don't work with normal wheelchairs and staff just watched us without any help."

Pricing and Value

Pros:

• "Competitive prices."
• "Usually, it's good value, but watch out for misleading promotions that are incorrect at the till."
• "Who would have thought that The Range would be cheaper than Wickes and B&Q for decorative stone chippings, and better Quality as well."
• "Prices are very reasonable and the quality of the products is very good in my opinion."
• "Great range of products at competitive prices, most staff are great."
• "So much to choose from. It is beautiful and good quality all at reasonable prices."
• "There is an excellent selection of products on offer at great prices."

Cons:

• "More overpriced than you anticipate but ok to grab a few bits and bobs."
• "45% more expensive than buying off the Internet with no benefit."
• "Some quality is questionable."
• "Poor experience in general, picked an early Christmas present up for my daughter as I thought it was a good price only to check my receipt after leaving realizing I'd been charged more."
• "Went to buy an item and there was a sticker with the price £5.99 on that had been scribbled out and they were charging £6.99 for the item."
• "Too many bloody things from this shop made in PRC - China, a country treating its own people and ethnic minority badly."
• "Just asked for discount on damaged cat scratching post they only reduce by 30%."

Shopping Experience

Pros:

• "Love this place! Trouble is always spend lots of money there."
• "My wife went in while we were on holiday. She said it was a great store - bigger than our local one."
• "Great place for your home! We planned to buy frames for our wedding pictures in IKEA (they have nice wedding display) but when we saw the range frames, we loved it."
• "I shop for my art materials here when I can't get to an art shop. The selection is very good for a non specialist store."
• "Always a good place to have a browse, always seem to come out with something."
• "Absolutely love this store so much choice I could spend a fortune. Brilliant Christmas decorations and crafting."
• "Friendly staff, escalators for next floor, the elderly, are able to shop comfortably, prices not too bad, highly recommended."