The Range, Hull Reviews Summary

Customer Service

Pros:

• "Staff are very good very helpful."
• "Really happy with his customer care…..5⭐️Service."
• "Staff were very friendly."
• "The staff are never too busy to help with a smile and friendly word."
• "Staff always friendly and very helpful."
• "A young assistant opened another till to serve me. She was pleasant and helpful."
• "Staff are very friendly and helpful."

Cons:

• "Terrible service, staff very unhelpful, wouldn't shop there again."
• "There was no customer service at all and the manager is rude and obnoxious."
• "Unbelievable, terrible customer service. Advertised product at a certain price, got it to the till and the price doubled."
• "The attitude towards customers is awful."
• "Really bad Customer service in here today maybe someone should give Janet on serving a pep talk?"
• "We were told managers don't speak to customers."
• "The lady in the cafe with short red hair, has the worst customer service I’ve ever experienced."

Store Layout & Cleanliness

Pros:

• "Exellent store, has lots and lots of choice for pretty much everything for the home."
• "A large store with a huge array of goods on sale."
• "Fantastic range of goods."
• "They literally have a good range and variety of almost everything."
• "All neat and tidy."
• "An excellent store selling a wide range of products."
• "Such a variety of products, from craft, furniture, gardening to decorating, they have all sorts."

Cons:

• "The place is now quite scruffy and tatty."
• "The furniture and lighting on the mezzanine are really badly set out and disorganised."
• "Tables sticky, floor, counters etc dirty."
• "The store as with most Range stores is really tight in the aisles."
• "Down the stairs onto the main shop floor is a jumble of sections with no distinction to them."
• "I find the place a little cluttered and unorganised."
• "Store like a jumble sale - lot of staff milling around doing absolutely nothing."

Product & Price

Pros:

• "A very good selection of products."
• "Great value for money."
• "It's got everything you possibly need."
• "Nice collection and reasonably priced."
• "Products where cheap and well made."
• "Beautiful merchandise and plenty to choose from, prices are quite affordable for high quality products."
• "Products are top quality, extremely well done."

Cons:

• "Everything on displays is wrong price, you find that out at the till."
• "Some items cheap, some very expensive compared to the likes of Asda, Poundland, B&M etc."
• "Quality of some items can be ropey bought a picture frame and it fell to bits within a week."
• "They never seem to restock properly, the products are beginning to look cheap and nasty."
• "Not as many art and craft products for sale as before."
• "Most things slightly if not very expensive."

Online & Delivery Service

Pros:

• "Ordered a sofa and 2 chairs last week, were sent to me yesterday, such a good delivery service."

Cons:

• "Had a new bed delivered today disgusting how delivery driver behaved."
• "I emailed the head office to complain but after 2 weeks I have not received a reply."
• "They could do however with a cheaper delivery service via online."
• "Will not be ordering from here again I ordered 4 dining chairs was told could take upto 10 days now almost 12 days ... no phone call."
• "Do not order from the range online."
• "Do not order online."

Parking & Accessibility

Pros:

• "Always a parking space."
• "The Range Clough Road Hull has a large car park but is very busy on weekends."
• "Plenty of parking and a great selection of other stores around."
• "Plenty of empty spaces in both car parks."
• "Parking is plentiful."

Cons:

• "Downside at the moment is the traffic buildup due to roadworks."
• "Only problem is not enough car park spaces which are also a bit narrow for many modern cars."
• "The car park is inadequate when it is really busy."
• "Parking can be a problem on busy days especially if you are disabled."
• "Great store but poor car park arrangement and lack of available spaces."

Staff & Management

Pros:

• "At the range clough road in hull I want to thank Steve and Charlie in the furniture dept they have been brilliant at helping me with furniture I had problems with they are a couple of stars."
• "We spoke to Jason the manager who went out of his way to help us."
• "Lovely member of staff upstairs in furniture dept. Helped with choosing item and even carried it to the till for me."
• "The staff are very helpful and friendly upon approach and are willing to show you around the store to help you find what you need."
• "Staff are always willing to take you to things if you can't find them."
• "Fabulous things, some of the staff we're great very helpful."
• "Floor staff was faultless and helpful, feel sorry for them working under her."

Cons:

• "The staff were adamant that I could not return the light ball."
• "Never had such poor customer service before, one would assume a lady of that age in management would know how to address and speak to customers and her staff."
• "Staff need serious training on customer service, knowledge of what you sell in store and a general idea of where they are kept!"
• "The biggest issue with their CLICK AND COLLECT was that this was done upstairs on first floor and collecting a large heavy package and negotiating the steep stairs was most awkward."
• "Management were having a meeting at the end of an aisle.. none of them moved for me to get passed with my trolley."
• "Note to management, leave the shop floor to the staff that know what they're doing."
• "Staff need much better training, some would be good."