Currys Reviews Summary

Customer Service

Pros:

• "A really big thank you to MOLLY at the pc world silverlink She was very Good and has sorted out my new tablet."
• "Stewart the Currys staff member was really welcoming, polite and efficient."
• "Very good young girl went above and beyond for us."
• "Great service, Richa who served me was absolutely amazing, explained exactly what i was looking for and she showed me a great washer."
• "RUTH dealt with me for a new fridge freezer she is a credit to your company."
• "Fantastic service RUTH dealt with me for a new fridge freezer she is a credit to your company."
• "Refreshing helpful service from Katie in Carphone Warehouse (Silverlink)."

Cons:

• "I bought a laptop that never worked well, and the staff don't understand anything."
• "Terrible. The lady started shouting at us when we grabbed a toaster and kettle to purchase."
• "Staff are not as knowledgeable as you would expect. I went in on two separate occasions and received the same incorrect information."
• "Thought these people were experts in what they sell. Asked member of staff on dishwasher department a simple technical question about their integrated dishwashers and she didn't have a clue what I was talking about."
• "I would just like to warn everyone out there to stay well away from Currys on the Silverlink, especially à guy with grey spikey hair, he is nothing but a Liar and a con man."
• "Customer service is none exsistant the attitude of the staff is a disgrace."
• "Absolutely shocking service from the store manager David."

Product Availability and Pricing

Pros:

• "The store is easily accessible and the guys help you load your large items in the car."
• "That said you'll find a huge range of anything they sell, all of them competitively priced, we looked at LCD TVs."
• "Goods are all on display so you can have a browse, lots of choice."
• "We were able to find the tv we were looking for with help of the Assistant in a matter of minutes."
• "Good place for gaming PCs and Laptops. Lots to try out."
• "Always have decent products on offer at okay prices."
• "Good selection of merchandise such as computer related also TV'S, cookers, hoovers etc."

Cons:

• "Looked at a microwave for £90 and thought we would wait until the black friday sales. Went to the sale and the microwave had £21 off and priced at £119 which is £29 more then it was a week before hand eh!!!!!!"
• "Hard to find a bargain. Not much difference between normal prices and sale prices."
• "If they dont have them in stock then they shouldn't put one on display in my opinion."
• "Had a monitor that needed to be repaired... curry’s don’t actually repair monitors."
• "Occasionally they do have the odd bargain but like the item pictured they were out of stock and couldn't guarantee the same price when the new stock came in."
• "I spotted the one I liked at £119.00 but was told they have non in stock."
• "Spent half an hour deciding which TV I was going to treat myself to before being told that they were out of stock."

Store Experience

Pros:

• "It's probably one of the best selections of equipment available to view from Currys in the North East, which is great to get hands-on."
• "Excellent range of products over two floors."
• "Very spacious and organised. Lots of friendly staff who are willing to help with any issue."
• "The staff i encountered at Curry's PC World were friendly, knowledgeable and helpful and went out of their way to explain things to me."
• "Great items equipment both for computers (gaming, normal usage and home working) latest in TVs, DvDs Sound Systems."
• "A large store based at silverlink with plenty of items on offer there was lots of parking and and is in a key location."
• "Really, knowledgeable, helpful and friendly staff. Store has a good floor plan and has disabled access."

Cons:

• "Mixed service, served by someone on the shop floor who was very helpful. However, the (small) products I purchased took three members of staff to put through at the tills."
• "Currys Silverlink, never again never met a more pushy member of staff went to buy a basic laptop and staff member insisted I needed the £500 bundle."
• "Appalling service! I asked three different members of staff for help and none could offer any."
• "Potentially the worst customer experience I've ever had."
• "Appalling customer service, no wonder Amazon is laughing all the way to the bank."
• "All I bought was printer ink and it took ages to get through the tills the same everytime I go."
• "You might as well close your stores and do business online."