Address: Unit 1 Trimdon St, Sunderland, SR4 6DW, United Kingdom
Phone: +443445610000
Rating: 3.9
based on 211 reviews.
Customer Service
Pros:
"The store is clean and well presented and the staff member we spoke to was friendly and helpful."
"Just got a new washing machine and fridge today from here and the service was fantastic Carole who served us was great."
"He went out of his way to help me find what I thought I had ordered."
"Been to the Sunderland store today. I am disabled and went to the till for help, the cashier named Sarah could not have been more helpful."
"The guy who I spoke to couldn't have been more helpful when explaining things to me."
"The Currys in Sunderland has pleasant staff who are very willing to assist you."
"I got the information I wanted the staff were attentive not overbearing they were aware I was in having a poke about the place, they left me to until I started to look up for help and then a lovely young lady came over and gave some sound advice."
Cons:
"Always feels like a ghost town."
"Absolutely hopeless. 40 min wait. 1 person to answer initial query, 1 to process an order and another for further advice!"
"Drove through due to fact their website said the product I was after was in stock, I know technical issues happen but the sales assistant I spoke to didn't even offer an apology."
"Never sop here again bought a small fridge and it was faulty."
"Waited 15 minutes beside the TV I wanted, a member of staff (eventually)asked what I wanted, I asked if there was any movement on the price, he said 'no, it's that price, take it or leave it'."
"I asked man a question about apple tablet as his behavior like not bother to speak me and stated do not know."
"The frustration and lack of assistance was so great that I immediately took it to an independent pc specialist and the fault has been diagnosed and repaired for £200."
Product Availability
Pros:
"staff are friendly and helpful, excellent following of local lockdown restrictions, got most of the products that we wanted."
"Plus it's just down the road for me and I like their click and collect service and delivery is prompt."
"This is a one-stop shop for electrical goods, well situated on a retail park within reach of the town centre but with plenty of parking spaces."
"This is a good and huge store where you can pick things up."
"Large store selling electrical equipment from t.v to computer and printers.phones.camera and lens.etc."
"It's a nice modern store with lots on display/demo and plenty of staff available to get advice from."
"Clean and tidy. Came in to look at a couple of things. We were not pestered by staff at all and allowed to browse freely."
Cons:
"Went for a drone post Christmas present currys had none left, couldn't order one for me."
"Only to be told oh we don't stock these anymore."
"I went to curry's for a travel kettle but they had none in stock."
"Couldn't sell me the one on display as it had no box or accessories apparently and yet they still continue to display/advertise the product but its not available."
"Went for a microwave, we liked one but it was not available to take away, the nearest one available was 30 miles away."
"Huge shop with loads of products on display... Understaffed too."
"We saw a washing machine online we wanted and went in to store to check it out but they didn't have it."
Online Experience
Pros:
"Pay monthly for tech support... used knowhow remote technician, who worked remotely from wherever for 45 mins and corrected the problems. He was great!"
"Difficult to fault their online collection service, goods ready within half an hour to collect as promised and everything was perfect."
"Ordered online and received an email to let me know that the item I wanted had been delivered to my local store."
"Brilliant Service from Carol who helped us with the purchase of a new microwave and Shark vacuum cleaner."
"Always a good experience shopping here, seeing what is new in the world of tech and electric goods."
"The after care is very good as well, they'll call you to confirm you're happy with your purchase and provide advice to get the most out of your device."
"Curry's has really surprised me, I buy loads of gaming stuff for my son as it's cheaper than alot of other places."
Cons:
"Review of ONLINE order for nowtv pass from currys. Voucher entered as normal and CORRECTLY but receiving error message code invalid - an hour on hold to currys by phone...gave up and will wait to visit store in person.....would not recommend or order again online."
"Poor online and telephone customers, totally wast time, staff need retraining properly."
"Don't trust the online stock check."
"It seemed we were destined to help ourselves as 5 of the staff stood together laughing at something on a phone."
"I am due to collect a product. Well, I was due to collect 2 says ago. I bought it on Monday they told me to expect collection on wednesday. It is now Friday."
"Came back home to find I had an email from currys stating they had cancelled my order."
"Ordered a tv and fitbit in January... still waiting next week will be a month since I first placed the order."