City Mortgage Solutions LTD Reviews Summary

Customer Service

Pros:

• "Gary Cox...always available to answer any questions."
• "She is very responsive and approachable."
• "Martin was absolutely incredible during our property purchase, went above & beyond!"
• "She was very efficient with my application and guided me throughout very well."
• "A very good company and amazing team. Zoe is simply exceptional and goes above and beyond to support her clients."
• "He was always very responsive and proactive, helping me not just find the best mortgage offer but keeping the whole purchase on track."
• "She chased the solicitor and even replied to messages while she was off on annual leave."

Cons:

• "Honestly, my property purchase experience as a whole has been horrendous due to terrible solicitors and agents related to 2 different properties."

Mortgage Expertise

Pros:

• "Greg Potts has been a stellar mortgage adviser, securing us an excellent deal on our mortgage."
• "Helen's expert knowledge makes the impossible possible."
• "Roy Archer has assisted with my second mortgage (first one was a re-mortgage which he got me an excellent deal) and now a new BTL mortgage."
• "Leanne has been looking after our mortgage/ remortgages for over 10 years now and we honestly wouldn’t go with anyone else."
• "He was able to explain in lay terms some of the complexities that were unique to our situation."
• "Martin will make sure he gets us good deal, he will carry us through the process."
• "Matthew Turner is one of the best mortgage advisors I have ever spoke to, always so patient in answering any questions I had and the service I have received is second to none."

Cons:

• "It was a horrible purchase, two times the purchase fell through due to sellers losing the chain etc."

Professionalism and Support

Pros:

• "Tracy went above and beyond, chasing up my solicitor every week for updates."
• "Martin has been an absolute delight to deal with, patient and supportive throughout a very difficult six months."
• "Working with Tracy was a joy, she is a true industry expert and her expertise was invaluable."
• "If you need an extremely professional broker then you must get in touch with Zoe Tate. Her services were the best of the best from day one until the last day of the process."
• "Martin is friendly, professional and efficient, keeping in touch throughout the entire process and handling every detail."
• "She went above and beyond to help me get my situation over the line, words can not express how grateful I am to have had Ella on my side helping me."
• "Helen has been absolutely fantastic throughout our property purchase. She made the whole process so effortless and was always available to help guide us through every step of the way to secure our dream home."

Cons:

• "Although there were few hiccups along the way, but these were sortted out so professionally by Sacchin."