Autoprestige Cars Reviews Summary

Customer Service

Pros:

• "Outstanding service and quality of cars available, Ash and his staff made the buying process a simple one to complete."
• "Went from London and they collected me from station served me coffee and cake and made me really comfortable."
• "The handover was very smooth with sufficient time allocated to make the customer feel at ease and able to ask all the sometimes very basic but important questions about my Range Rover."
• "Exceptional service from the team at Auto Prestige. Dealt with all my queries with great customer service and all staff were courteous towards me."
• "A huge thanks to Ash for all the help at the weekend, he was very helpful in selling me my new car - spot on service!"
• "Friendly, great car advice, and very hospitable upon my visit."
• "Amazing customer service and really hospitable."

Cons:

• "Absolutely disgraceful service offered by Faz."
• "Stay well away from this place, appalling service from start to finish."
• "Its their customer service that let's them down."
• "communication and customer service needs improvement wasted my time and then was rude wouldn’t buy of these people."
• "After sales service is shocking!!!"
• "Absolutely terrible service from these would stay well away."
• "Customer service is limited at best."

Vehicle Condition

Pros:

• "Purchased a BMW m3 competition from these on the weekend an I’m more than happy with the car."
• "So yesterday I picked up my new Audi rs6 performance 66 reg in Black what a car it is the way it looked in photos it’s looked even better in real life."
• "I'm so happy with the Range Rover I bought from this company."
• "The vehicle was as described to the dot!"
• "The car is lovely. Fantastic cosmetically, mechanically had no issues."
• "Car is minted anyone looking to buy a top of the range sports cars these are the guys."
• "The car is stunning inside and out."

Cons:

• "The rear spring is snapped, the rear spring rubber seats are all perished and messed up, the rear shock is leaking."
• "This company is dodgy as they sell cars ready to go..with flat tyers."
• "Upon driving the car home I noticed a wheel wobble at 70mph and a knocking over slow bumps."
• "Also, the m.o.t hadn't been done, and I was advised by my technicians, it would need 2 new front tyres and a new exhaust centre section as mine was that rusty the bracket had snapped."
• "Top mounts needs replacing, track rod ends gone, and exhaust has a hole in it causing it too blow."
• "Car supplied was far below spec advertised."
• "This company do not prep their cars correctly what so ever!"

Integrity and Honesty

Pros:

• "Wonderfull family run business."
• "Its rare to find such honesty and openness these days."
• "assurances were given and they were true to their word, I have never dealt with any garage like Autoprestige before, but will certainly deal with them again in the future."
• "No slick sales gimmicks, no pressure, no attempts at manipulative ploys. Just great, accommodating service."
• "They are friendly and professional."
• "I have not hesitated to give Autoprestige Cars a glowing review as they went beyond the call of duty."
• "The customer service was exemplary and I've never found it easier to buy a car elsewhere."

Cons:

• "I then found that there were electrical issues with the vehicle and was informed that the car was booked in with a Land Rover garage to get this resolved. After 3 weeks of waiting I called the dealership today only to be informed that the car had been sold !"
• "Bought Mercedes e250 back in July. Was promised they would give me paperwork for the car it's now in October still not received."
• "Recently went to view a car for sale at autoprestige, the car was exactly as advertised so began the process of finance application and was ensured that they were doing everything they could, three days later I had heard nothing so I checked there website to find the car had been sold, no phonecall to say the car had been sold or an apology."
• "Awful, advertising a car that was nothing like the real thing and taking a holding deposit of £250 and then not returning it when told that I was no longer interested as the car was in terrible condition but advertised as immaculate!"
• "Made an appointment to view a vehicle as stipulated on the website and on arrival(early)watched on as the vehicle was being sold to someone else....in total a 160 mile round trip and a complete waste of time."
• "Called Danny to discuss a cash purchase of an Audi S3... Not even a call to say someone else is interested, can you pay the deposit. Awful customer service and complete waste of my time."
• "However, upon further inspection shortly after taking delivery of the vehicle... the car is stating it needs a service, however, the book is stamped stating it has been done."

After Sales Support

Pros:

• "Small issue with the car which was rectified within the first week of ownership hassle free."
• "I bought a C63 AMG from Autoprestige that 4 days after ownership had a cracked alloy slow puncture and a power steering failure making the car immobile. Faz reimbursed me for the cost under warranty no questions asked."
• "Drove 150 miles with my friend... I did end up having a couple of problems with the car about four weeks later but this garage was superb and dealt with the problems very professionally."
• "I have since sorted these problems out myself, but it's cost me a further 500quid to rectify."
• "Did a full health check as was nervous buying and no advisory’s were made. Car came out perfect."
• "I had to repeatedly contact the owner to get the money for the repairs."
• "Amazing service from Auto Prestige on my visit to the garage!"

Cons:

• "Buyer beware."
• "Please Don’t buy from this company only after your money."
• "Stay well away from this place, appalling service from start to finish."
• "After sales service is shocking!!!"
• "Just not keen on the aftercare."
• "communication and customer service needs improvement wasted my time and then was rude wouldn’t buy of these people."
• "I put a £250 deposit on an Audi RS6 they had advertised on Ebay... I was told i would not be getting my deposit back as they had valeted the car ready for collection."