Morrisons Reviews Summary

Customer Service

Pros:

• "When you find staff they're always helpful."
• "The lady at checkout was really helpful and friendly."
• "Fantastic Service from staff. The store is also nicely laid out and it's easy to park."
• "Outstanding customer service received today from the lovely lady behind the hot food counter."
• "Morrisons has really friendly staff and a fantastic variety of food and drink."
• "Most of the staff are really nice and helpful."
• "Thank you so much to Gemma who was so helpful this morning when I went to the local store to do shopping for the local Foodbank."

Cons:

• "Woman who stands by the tills is rude and gives eyes to security cause you left a 17p bottle of water in your trolley."
• "0 star, poor customer service, woman at the customer services desk was rude."
• "The customer service at the Customer Service desk is non-existence and employ nasty staff."
• "Lousy management team with a few lazy and rude staff."
• "There are some, who are arrogant & obnoxious. Need some serious training in customer service."
• "The staff here weren't willing to do anything about it."
• "The staff are in the kitchen at the cafe and you have to wait ages to get served."

Cafe and Food Quality

Pros:

• "Went to the cafe for a bit to eat, we had the big breakfast, it definitely was big, we would of liked toast instead of fried bread but apart from that it was lovely."
• "Great cafe that's worth 5 stars."
• "The meal deal was good value, in my opinion it had a good range of drinks, sandwiches and snacks included."
• "Curry ready meals good too."
• "The cafe is a place l love to enjoy a coffee or two (very good proper bitter coffee) and the bacon baps are beyond improvement."
• "Great fresh food and veg selection."
• "The café staff were lovely and friendly, and the food and service was good."

Cons:

• "Disappointing meal at this store. Had sausage, egg, chips and beans."
• "Went to the cafe... No chicken burger.. no hot choc and not enough staff."
• "This week no serviettes.......just a kitchen towel."
• "Good store, however the cafe is appalling. The breakfast was out of some items I requested."
• "Food Absolutely disgusting everybody complaining aswell"
• "Don't go to the cafe food not up to par had jacket potato too much butter and jacket was sitting on the hot plate too long."
• "Went to Morrison's cafe for a small breakfast unfortunately disappointing, food turned up Luke warm and rather tasteless."

Store Layout and Cleanliness

Pros:

• "This is a wonderful, well organised supermarket with very good pricing."
• "Plenty of parking, easy store to navigate around always clean."
• "The whole store is clean and tidy, and could be given five star on cleaning and tidiness."
• "Big supermarket with standard arrangement, neat and tidy, variety of choices of foodstuff and other essentials."
• "The shop itself always clean and tidy."
• "Very large tidy store."
• "Standard supermarket. Clean, well laid out and cut flowers all appeared fresh and vibrant."

Cons:

• "As usual when you go in at Leicester no matter what time of any day, there are a lot of empty shelves."
• "It's not the first time either quality or cleanliness was lacking."
• "Cutleries not clean, tables not updated after use... mugs not washed properly."
• "Used paper towel all over the place at the entrance?"
• "Dreadful experience.. customer hand sanitizer both at the door and inside empty.. not monitoring how many people going in so over crowded."
• "Horrible! This is my local supermarket and every time I go in I always notice that many of the fridges are leaking out water."
• "Awful supermarket. Mouldy fruit and vegetables, not good own brand food."

Pricing and Value

Pros:

• "This is a wonderful, well organised supermarket with very good pricing."
• "Best price for all products, lots of offers always and topmost thing is friendly staff especially one who are working at self scan tilts."
• "Morrisons is one of the cheaper major British grocery chains."
• "Great fresh fruit and veg that doesn't degrade the minute you get it home."
• "All at great prices."
• "Good range of beers at reasonable price."
• "Good food store, good prices."

Cons:

• "I have noticed there is a significant increase in prices against goods which greatly surprised me."
• "Everything is soo expensive."
• "All the products that they carry can be found for much less at LIDL or Aldi."
• "It's way cheaper than Sainsbury. The shopping experience is so much better there."
• "The products are very expensive in comparison to other supermarkets."
• "Prices seem to be going up all the time."
• "The worst stocked supermarket I've shopped at. Everytime I go there they have ran out of stock on at least one item I want."

Staff and Management

Pros:

• "All the staff are good people, no great people."
• "Most of the staff are really nice and helpful."
• "I had the good fortune of seeking assistance from a member of staff, Moninder, who was extremely helpful."
• "There are a lot of decent people working there."
• "These 3 are so helpful and go beyond with the service."
• "Staff were available to help, social distancing was being adhere to and overall service was good."
• "Excellent friendly managers and staff who cannot do enough for you, never been disappointed here with the attitude and courtesy."

Cons:

• "Lousy management team with a few lazy and rude staff."
• "There are some, who are arrogant & obnoxious. Need some serious training in customer service."
• "The staff here weren't willing to do anything about it."
• "Staff on the other hand need to smile more and not be rude."
• "Bad customer service staff were all together Chatting."
• "Morrisons, love the store itself. Great price's, however the staff who work there are very ignorant."
• "Customer service is less than average, and staff are very moody, non smiling, except a few."