Yours Supermarket Reviews Summary

Customer Service

Pros:

• "The staff are always friendly and helpful."
• "Friendly, helpful staff, safe and pleasant environment."
• "The staff members were friendly and helpful, assisting me with any queries and guiding me to specific sections when needed."
• "Polite and helpful staff."

Cons:

• "Unfortunately, the customer service left much to be desired."
• "Just the attitude of the staff here sucks, some are ok like the guys behind the chicken takeaway but most of them have very little manners."
• "Staff are grumpy, not friendly at all, except one or two."
• "Customer service is not good."
• "Very bad customer service at the halal counter my meat was cut not to the size requested and couldn't explain because the butcher didn't know how to speak English."
• "The girl who works at meat guishe, she does not know customer service, she needs more training on how to treat customers please."
• "Very very bad/arrogant customer service."

Cleanliness

Pros:

• "Very clean and well maintained."
• "The store is clean, and products are well-organized, making it easy to navigate and find what you need quickly."

Cons:

• "Yours Supermarket is dirty! The floor looks like it is never cleaned."
• "Shop is dirty and old."
• "No fresh air or ventilation inside, shop is dirty and old, food is overpriced."
• "Please avoid buying meat from them their hygiene is extremely poor."
• "I highly recommend nobody to buy anything from the bakery section as the cross contamination and the hygiene was not in place."

Product Selection

Pros:

• "The shop stocks foreign products made in niger to turkish."
• "You can find goods from India, Middle East countries, European countries... all the varieties of grains that you can imagine."
• "You can find many world food items."
• "They have a bakery inside where you can buy fresh bread and roasted chicken."
• "Wonderful shop with foods from around the world at reasonable prices."
• "The store offers a diverse selection of South Indian spices, snacks, lentils, and fresh produce."
• "Yours Supermarket has a wide variety of unusual fruits and vegetables that you don't find in most shops."

Cons:

• "The only thing that I don't like is that people keep touching the fruits and vegetables on display."
• "There is a, so called, fresh Baklava section, which is very overpriced and poor quality (Soggy)."
• "At least 60% of fresh fruit and vegetables rotten or mouldy."
• "Some items are not clearly price marked."
• "Prices of certain things are double those at Asda."
• "One area that could be improved is the availability of some specific products, as there were a few items on my list that I couldn't find."
• "The shop itself has a big variety of products. However, check expiration dates, as I saw few products that was on shelves with expired dates."

Pricing

Pros:

• "Good for bulk buying, with generally reasonable prices."
• "Foodstuff is almost the same price as most big supermarkets."
• "The prices were reasonable and competitive, offering good value for the quality of products available."

Cons:

• "There are some good food items that you can't find elsewhere but the food is overpriced."
• "They rip off customers because they over changed customers then their showing level price and some of offer prices are not reflect on given their receipt, especially multiples buys."
• "The only problem is that all other products that can be found at major supermarkets are more expensive at Yours supermarket."
• "You can imagine how EXPENSIVE is there."
• "Be very careful when paying for your groceries at yours. They overcharge!!!!!!!"

Parking

Pros:

• "Parking was very easy, though it was not a busy time."
• "Nice place to find everything plus free parking."
• "Free parking is available."
• "Parking facilities are of a high standard too with plenty of spaces available."

Cons:

• "Parking will be difficult during weekends and peak hours."
• "Parking is limited and can be tight at times."
• "However, parking can be a nightmare."
• "Parking is tight and can be a pain waiting for someone to leave or even trying to squeeze your car into a space."
• "The parking area can be a hassle."
• "Parking can get quite tight on busier days."
• "Parking is very poor and badly managed."

Hygiene

Pros:

• "Excellent service nice and clean and very helpful as my wife is disabled and if the staff saw me struggling they came to help straight away."

Cons:

• "Absolutely disgusting!! I bought a mixed tray of Indian treats and halfway through eating them I saw a strange bug looking creature inside one of the treats."
• "I hope that the managers would ban that. This is extremely unhygienic."
• "Once I bought cherish fine cherish koftelik which was Turkish product but I found a snail in it and a lot of webs."
• "THIS SUPERMARKET SELLS EXPIRED PRODUCTS WITH FUNGUS/MOLD."