GC Motors Reviews Summary

Customer Service

Pros:

• "David Barber who we purchased it from was extremely helpful."
• "NEIL dealt with us and made us feel very comfortable from the start."
• "Richard who was clearly a car enthusiast. His communication was excellent throughout the process."
• "Highly recommended anyone seeking a new car to just pick up the phone and have a chat."
• "Pete who runs the Sales team and looked after me on this occasion, they run a very smooth operation."
• "Best car buying experience I’ve had yet."
• "I really cant recommend the team and company enough. Would use again for sure."

Cons:

• "Just another typical car sales establishment, be careful."
• "Second time dealing with them the first time it took 15 days to get owed money back."
• "This was over a month ago and he never called me back and I noticed that the car came off the net a few days after our conversation."
• "However after sales care is atrocious and non-existing."
• "There was stone chips on the front so they poorly re sprayed the whole car."
• "Car was not prepared the car conditions were very poor."
• "Upon contacting them again they are refusing to pay for the paint correction."

Vehicle Condition

Pros:

• "The wheels needed refurbishing on the car which were done by GC Motors free of charge prior to collection as part of the sale."
• "The car was delivered to me exactly as described and it was obvious the vehicle had been prepared in a high standard."
• "All the staff were friendly and the car and showroom were both immaculate."
• "Bought a car from them a year ago... in perfect condition exactly as advertised."
• "Gareth answered every question I had on the vehicle and was fully transparent about every aspect of the car."
• "The vehicle looked amazing when we collected it."
• "The car was in great condition but also up to high cleanliness standards on pick up."

Cons:

• "Since purchase car engine has misfires."
• "The life shine is peeling off the paint so had to have it re done after having paid these crooks £600 for it upon purchase of the car."
• "5 days later I found out that the car has OUTSTANDING FINANCE!!!!!!! Over £100K."
• "Purchased a car from GC Mirrors in 2018 which I later discovered had a body filler repair, and subsequently has had an adverse effect on the resale value of the vehicle."
• "The car had some scratches, which was not mentioned in the description on their website."
• "In less than 24 hours after purchasing a modified Jeep Wrangler from this company, I discovered three issues."
• "Under no circumstances should you buy a car from they they are con artists!"

Staff and Service

Pros:

• "Adam specifically has given a great after-sale service too, helped with any queries and has also agreed to book my car back in for some minor bodywork I noticed straight after driving the car home without any issues."
• "It was a great pleasure dealing with Oliver, Jason, and co."
• "Chris (Finance) is a top bloke, excellent in explaining in detail all the packages yet keeping it simple."
• "I have even had a follow up call from their customer care team 2 weeks after purchase to make sure all was ok."
• "She was such a friendly and informative young lady."
• "Absolutely fantastic service from Richard."
• "ASK for 'David Barber' - he really went above and beyond to make sure I had a great experience."

Cons:

• "And your reply to my previous post is a lie the only time Peter rang me was on the Wednesday to tell me that you were not selling me the car and was putting money back in my account."
• "I was transferred by the person who sold me the car to a new person who didn't know anything about my situation."
• "After wasting my time explaining the experience and sharing all the e-mails with her, She promised that she will deal with this matter but she didn't call or email me back either."
• "I was especially surprised to be asked for a fair amount of cash towards a full set of new brakes on my old car when I arrived to collect my new one."
• "I wouldn’t deal with these people ever. Don’t trust them. Horrible set of people."
• "They ignore calls never ring back."
• "Do not recommend it if you do not want to have a battle when things go wrong."