"Chris made the whole sale a smooth and trouble free experience."
"Matt Trice gave me all the confidence to buy a car WITHOUT seeing it."
"The staff were friendly and helpful and made the whole process easy and non stressful."
"They certainly go the extra mile. Thorough checks are carried out and customer is informed of work needed, in order of safety priority."
"Chris and Matt kept me informed throughout the buying process and were quick to answer any queries I had."
"All the staff are very polite and try very hard to help which is is very much appreciated."
"The team at Avalon Motor Company kept me informed about the required services through timely phone updates."
Cons:
"Have not has my call after a week to see how it's going as promised."
"I made some enquiries over the weekend and spoke with David initially, it seemed like he wasn't interested and wasn't really helpful."
"I'm sure all parties concerned will be delighted to know we will not be buying a car from them."
"Proper cowboys hoping for someone that knows nothing about cars."
"We felt under pressure to hurry the sale, he was on his own."
"The sales guy couldn’t have been less interested in assisting us."
"Whichever salesman I was talking to was totally disinterested and couldn’t get off the phone quick enough."
Vehicle Quality
Pros:
"Great car in great condition, would highly recommend purchasing a vehicle from Avalon."
"The car prices were very reasonable."
"Bought a lovely Citroen Berlingo. Very good quality and price."
"The car presented immaculately having been professionally cleaned and valeted prior to delivery."
"Honest and upfront about the second hand car we bought; no claims it was perfect, but so far it has exceeded our expectations."
"The car we purchased was as described online, finance was a quick and easy process and was completed within hours."
"As for the vehicle it is two and a half years old with only 11,400 miles on the clock, it still smells like new."
Cons:
"Within six months the power steering motor had failed."
"Found an oil leak after a month... Then found blue smoke out of exhaust."
"One problem being the brake pads were completely worn away."
"Turns out the car does have the start/stop feature but this disables itself if the weather is too hot!"
"Sold a car with extensive damage that they neglected to tell me about."
"Paid £14-500 for a 15 plate Hyundai ix35 very pleased with the car, except the front brakes when coming to a stop."
"Shocking tried to sell my sister a car with a nearly bold tire, loads of advisors on mot they completed."
After-Sales Service
Pros:
"Avalon Motor Company have done everything I have asked of them and have been absolutely brilliant!"
"Pleased with the car so far and was a fair trade in for my old one."
"5 minutes on the phone and they completely replaced the whole back window."
"The service department were very helpful and extremely clear about what needed to be done."
"Phone call the next day to check I was happy, I was."
"When received the vehicle unfortunately it wasn't up to the expected standard however upon reporting this to Avalon they went above and beyond any dealer I have ever encountered."
"I would recommend Avalon motor company to anyone I used them to MOT my car and the service was excellent."
Cons:
"Avalon tell me that neither warranty cover this. I have had to chase for a reply to all but one of my emails sent to them and now they ignore all my correspondence."
"This garage used to collect your car for repair which they don’t do anymore."
"Despite two phone calls... asking for further information about a 17 plate VW Polo, I am still waiting for a phone call back."
"They also charged me £50 for work which couldn’t be done because their ramp apparently wasn’t working."
"It seems that the warranty is worthless thanks Avalon Motor company."
"Eventually we got money back (minus £800) but the manager (according to staff) refused to speak to me."
"Avalon refused to hand back my part exchange vehicle citing they had spent money preparing it for sale."
Price and Value
Pros:
"I'd endorse Avalon Motor Company because of easy procedure to get the car delivered to my home, the motivating price and the good car state in addition to the 14 money back guarantee."
"We where offered £100 trade in."
"I was happy with the price."
"Very realistically priced vehicles. Friendly helpful but not pushy sales team."
"Everything went smoothly, part exchanged my old car for an incredibly reasonable price and drove my new car away the next day."
"I got a huge saving from the list price with no miles on it."
"Another car purchased for my business Nissan Pulsar, nice clean vehicle and a good price."
Cons:
"You have to pay an admin fee of £199."
"Would not recommend as if you have any problems, I don’t feel that they are customer driven."
"Take your money elsewhere as untrustworthy."
"No info on cars apart from price, abrupt staff."
"Avalon Motors falsely advertised a vehicle that I bought."
"Salesman's attitude changed somewhat and there was a big push to sell extra warranty."
"Steer clear. No customer service at all. Very rude!"