Grosvenor Garden Centre Reviews Summary

Accessibility

Pros:

• "Lovely place to visit, accessible to all."
• "Good amount of disabled parking spaces and disabled access into the shop and all areas."

Cons:

• "The place is big and only one way to get out not easy to find the way out I don’t think and if you are in a wheelchair not a lot of room to manoeuvre I don’t think."
• "Lovely garden centre but needs more disabled parking space’s."
• "Ladies toilets were really dirty, especially the first one which I presumed was the disabled as it was the largest."

Cafe Experience

Pros:

• "Food is lovely in the cafe, homecooked food and generous portions."
• "The cafe has a good range of well made food."
• "Cafe served wholesome food."
• "The restaurant is exceptionally good. High quality, good portions marvellous variety."

Cons:

• "Garden centre and shop fine, 5 stars, but cafe staff, in particular one individual insisted on putting her fingers in the cup for my tea after wiping her nose with the same fingers."
• "The cafe was sorely understaffed. The youngsters were rushed off their feet trying to supply food, drinks, clear tables and replen."
• "What let it down however was the food. Myself and other half ordered jacket potatoes and no exaggeration both were stone cold."
• "The restaurant staff in particular seem to be having a bad day, every day."
• "The cafe is expensive for very little with low choice."
• "The only negative is your overpriced cafe, we had panini with an awful side salad and a drink, came to £24 !!"
• "Food was cold and over priced for what you get."

Customer Service

Pros:

• "Staff very friendly and helpful."
• "Staff really friendly and knowledgeable."
• "Very helpful staff Caroline gave us all the information when buying fish and the tanks were spotless."
• "Staff were fun and polite, stock full, plants lovely, shopping inside took me hrs, just to take all in, not bad prices for unusual and quality items, loved shopping there."
• "Keith helped us staff are very knowledgeable and helpful."
• "The staff were very welcoming and the food was lovely."
• "Staff are very helpful and knowledgeable too."

Cons:

• "The restaurant staff in particular seem to be having a bad day, every day."
• "The cafe is expensive for very little with low choice."
• "Checkout operator couldn't even be bothered to put my disabled friend's purchases into the bag she had bought."
• "The rudeness (and ignorance) of this assistant was completely unnecessary!"

Product Selection and Quality

Pros:

• "A very good place to shop if you like your gardening materials, a wide range of products to be bought covering plants to tools and information on horticultural products, a first-class shop for buying all products for the garden."
• "The garden centre is very well laid out, with pathways to guide you around all the displays."
• "A wide selection of garden products at great prices."
• "Lovely garden centre, lots of items and lovely gifts for home & garden."
• "Exceptional selection of everything for the garden together with quality gifts and clothes."
• "Vast range of quality plants for the garden."
• "Probably the biggest garden centre in the area... large indoor area with plants, homewares and even some clothing."

Cons:

• "But to get there involves tireless navigating through uninspiring giftware, books, jams and anything else designed to sell a lifestyle."
• "The only thing I have issue with is the Internet access, they really need to get that sorted."
• "The plants are quite expensive."
• "The house plant section was very poor, even had plants there that should never be on sale."
• "Its ok. Trading off its name. Plants are very expensive and not particularly well looked after."
• "Nice plants and tools but becoming less like a garden centre as it does sell an awful lot of tat these days."
• "The food is good albeit a bit pricey compared to some I have visited."

Facilities and Cleanliness

Pros:

• "Recently visited Grosvenor Garden Centre and their café. They're doing a fantastic job with COVID precautions and the service is top notch!"
• "The tanks were spotless."
• "There are also plenty of toilets on site."

Cons:

• "Toilets could do with some tlc a bit grim now."
• "This place has gone down hill, dirty disgraceful toilets, doors falling apart."
• "Toilets were absolutely disgusting on Tuesday."
• "State of toilet 🚻 of gents calling for upgrade tiles, floor and other stuff."
• "The building itself was leaking, they had buckets everywhere, plus there were fans blowing in an attempt to cool the place down!"
• "The cafe could do with a good clean."
• "Never been so disgusted in my life with the level of dirt on shelves and products just left for people to trip over."