Mercure Cardiff Holland House Hotel & Spa Reviews Summary

Room Comfort

Pros:

• "Very comfortable and lovely rooms."
• "The rooms are spacious, clean and the bathroom has both a bath and shower."
• "The room was warm and cosy when I had arrived and a bottle of prosecco was chilling in ice in the room."
• "Room was perfect."
• "Bathroom is immaculate clean."
• "The room was lovely."
• "Room was lovely and clean. Bed was very comfy."

Cons:

• "The room was incredibly cold and the 'heating' system was incredibly loud.. and despite trying for an hour, didn't work."
• "The room smelled moldy and looks dated."
• "The room was slightly tired but had everything you needed."
• "The room was clean and big, just a bit old and the sink was clogged."
• "The double glazing in the room is pretty thin, so you'll hear every motorbike, seagull, siren etc..."
• "Our room was clean but very dated."
• "The rooms are depressing and old."

Staff and Service

Pros:

• "The staff were lovely... however the hot air didn’t work and I was so cold I laid in the bath for hours."
• "The guy at the spa reception was very friendly and made things easy."
• "Staff in the bar friendly."
• "Every single staff member I met were incredibly helpful and friendly."
• "Very friendly staff, especially housekeeper lady."
• "The staff were all so friendly! I didn't see one with a miserable face."
• "The staff were exceptionally friendly and helpful."

Cons:

• "Their manager was frankly grumpy and impatient - glad I don't work for him!"
• "Frustrated, we headed down the reception, spoke to this obnoxious guy who didn't know how to crack a smile. Very rude."
• "Front of the house staff were atrocious."
• "The check in was not great, the little man on the desk repeatedly told me he couldn't understand our accents."
• "The man at the reception at check-in was extremely rude."
• "Reception staff ignored us for 5 minutes at check in while they worked on their laptop."
• "Absolutely appalling stay. Room was not clean, we got given a room which was right next to the lifts therefore, kept up all night by drunken individuals coming up and down in the lifts and laughing etc at 3am."

Facilities

Pros:

• "The facilities were good and clean and we had a good time using them."
• "The spa, pool and gym were an oasis of calm."
• "Enjoyed the spa facilities which were the icing on the cake."
• "Leisure facilities was outstanding."
• "The swimming pool was excellent."
• "Great pool, sauna and gym facilities."
• "Pool and spa facilities were good clean and friendly and well looked after."

Cons:

• "Complete absence of security staff when abusive drunk took residence in bar area."
• "The changing rooms could do with some private changing spaces...floor was extremely slippery."
• "The pool did seem a little cloudy, but the jacuzzi was lovely and relaxing."
• "Pool, spa and changing rooms were dirty."
• "The pool didn’t look clean and there were lots of bits floating in it."
• "The pool area seems a little dated and could do with a bit of freshening up."
• "The pool looks like it barely gets cleaned, murky water."

Food and Dining

Pros:

• "Breakfast was buffet style and a very good choice of food I really enjoyed the full English."
• "Breakfast was great - good choice of food."
• "Best veggie burger I have ever had for dinner."
• "The food itself was crafted to perfection."
• "Resturant was lovely...Best burger I have had for ages."
• "Breakfast was amazing!"
• "The breakfast buffet is really great with a wide selection of hot and cold foods."

Cons:

• "The breakfast however was shocking the bacon was dried under the lights and like cardboard, coffee was lukewarm."
• "The breakfast buffet is poor and did not meet to our taste."
• "Food poor but I guess that depends on the budget given which I didn’t decide upon."
• "Very happy except a big disappointment in the restaurant... all hot food cold not what I expect for 17 pound."
• "The roast dinner and dessert were disappointing. The gravy was cold and watery, the vegetables were very hard and anaemic looking."
• "Went there for xmas day lunch wasn’t impressed plenty of food but no taste to anything."
• "Lovely place but the food was NOT up to scratch with the hotel itself."

Value and Pricing

Pros:

• "Would highly recommend."
• "Such a memorable stay and definitely recommend, will be booking again soon."
• "I would definitely recommend it."
• "Overall absolutely loved my visit and would highly highly recommend!"
• "Definitely worth the money and would stay again."
• "Overall we enjoyed our stay and would recommend."
• "I would recommend this hotel to anyone wanting a break in Cardiff to be that bit nicer than the cheaper chain hotels."

Cons:

• "The hotel is not worth the price."
• "It also cost £20 to park overnight. This is shocking and not necessary."
• "The car parking was discounted at £18 I think for 24 hours."
• "At £170 for a night some complementary water would be nice! OK but overpriced."
• "Went there for Xmas day lunch not impressed hotel was nice but food was not worth the £90 per head."
• "Would not stay again rooms dated and damp, promised minibar with soft drinks had a single tin of Pepsi, dirty towels in bathroom."
• "Nothing awful, but a deeply underwhelming stay from start to end, definitely not worth the cost."