The Royal Hotel & Restaurant Reviews Summary

Food Quality

Pros:

• "Food is well priced and has great ingredients."
• "The food was really good and it was the best cheese board I have ever had."
• "We had a sausage and mash which was really good."
• "Lovely service, wonderful staff, exceptional food every time."
• "Our food was amazing."
• "The food was beautifully presented, it was hot and very tasty."
• "The food in the restaurant was lovely."

Cons:

• "One of us had the BBQ ribs, which were clearly reheated poorly, maybe even microwaved."
• "Went for an afternoon tea and whilst the location itself was lovely, the food was hit and miss."
• "Only had bar snack had to book a table. Food ok nothing special."
• "I had the fillet steak cooked medium which I'm afraid was very tough."
• "Most of the meals were good but mine was very poor. I ordered the steak sandwich which was dry and chewy."
• "The steak tasted frozen, was disappointed at £28. No flavour too it."
• "Food was okay but I paid for cheese on my burger and no salad on the burger and it came with salad and no cheese."

Service

Pros:

• "Excellent pub, restaurant and hotel. Great food and service. Recommended."
• "The room was a delight, the staff were brilliant and the meals were sensational too!"
• "Lovely service, wonderful staff, exceptional food every time."
• "2 young female waitresses provided good customer service."
• "The staff were really friendly and was good service."
• "The staff were absolutely lovely."
• "Fantastic ambiance in the bar and restaurant."

Cons:

• "Lovely hotel, service average and chap was grumpy."
• "Would give 0 stars if possible, the man behind the bar was the rudest man I’ve ever met."
• "Staff not trained well at all. They don't watch tables, so don't expect to get their attention."
• "The staff looked not happy with us and the young lady showed we were unexpected and inappropriate customers."
• "Booked a table for a special meal, on arriving we were ignored by the bar staff."
• "We were completely ignored and after a lengthy wait with no acknowledgement as a table of six we left very disappointed hungry and thirsty."
• "After being ignored on arrival by 3 separate members of staff."

Atmosphere & Decor

Pros:

• "It's great to see this building is back in commission and playing it's part contributing to and putting something back into its community."
• "We didn't stay in the Hotel we just called in for a drink. Lovely atmosphere real mixture of people."
• "A beautiful bar in a great location."
• "Lovely hotel with stunning interior."
• "Very nice atmosphere."
• "Fantastic ambiance in the bar and restaurant."
• "Really lovely place to go for a couple of drinks. Atmosphere is great and the staff are lovely."

Cons:

• "Service good, food ok, furniture so badly worn I was sitting on the foam padding, carpets threadbare, very poor, dirty, neglected impression."
• "Needs a paint rooms are a bit tired looking but fine."
• "The room was ok, tatty in places and needed a freshen up."
• "Also £15 for a sandwich and fries is so much!"
• "The hotel itself was quite noisy at night."
• "Food has always been very good not this time pizza had a cheese sauce type texture and black jelly like garlic not pleasant."
• "Background noise with one particular service door from the kitchen to the bar/breakfast area where the door banged against the door-frame."

Accommodation

Pros:

• "Rooms are lovely with an amazing shower with top of the range free toiletries."
• "The room was a delight, the staff were brilliant and the meals were sensational too!"
• "Our room was immaculate and I'd arranged for a bottle of fizz to be put in the room."
• "Lovely unique rooms, so if you book online through an agent, check out the hotel website and give them a ring to see if you can pick your favourite."
• "The rooms are lovely too."
• "Our room was lovely and clean."
• "The rooms are beautiful we had a view onto the market Square."

Cons:

• "I wouldn't feel safe if I was staying in the room myself, room key for the door unable to lock from inside no lock snib lock broke."
• "My wife has fish pie which was cold when served."
• "Room starting to look a bit tired, with a socket hanging off the wall."
• "Although rooms and bathrooms have been refurbished to a decent standard they are a bit dated, along with the furniture."
• "The room we were given (13) had a broken window sash with a huge gap and we were woken by every passing car."
• "Cost £20 for overnight car parking."
• "The room was ok, tatty in places and needed a freshen up."