The Walnut Tree Inn Reviews Summary

Category: Hotel

Address: Shaftesbury Rd, Mere, Warminster BA12 6BH, United Kingdom

Phone: +441747861220

Rating: 4.5
based on 149 reviews.

Food Quality

Pros:

  • "The food was excellent and the atmosphere relaxing and enjoyable."
  • "Quite literally and honestly the best Sunday carvery in the area."
  • "Had a nice meal- good quality food."
  • "Fantastic place, faultless, the staff were brilliant, food was out of this world, the room was excellent."
  • "The food was really nice."
  • "Sunday roast was of a good quality and delicious, and reasonably priced."
  • "The food was that good we went back on the Thursday night."

Cons:

  • "Went there a couple months ago, the staff were miserable and the food wasn't much better."
  • "Plus points, food didn't take long. Cons, place smelt of fish like a fish delivery just took place, food was greesey."
  • "The rest of the food was ok but nothing special."
  • "The pork belly was over cooked and the Wifes pasta had way to much garlic in it."
  • "Evening meal was over cooked not a fan of cod that is hard on the inside as well as chips that nearly break your teeth was not asked how the meal was at all it was."
  • "The food was okay but all the carvery alternatives (fish and nut roasts) that we ordered took much, much longer than the carvery orders."
  • "The food that did come was under cooked chicken looked raw."

Service

Pros:

  • "The wait staff was impressive, recalling who she'd asked about drinks and approaching latecomers as they arrived in order to make sure all had been catered for."
  • "Service was very excellent and attentive."
  • "Service was polite and the kids meals came out really quickly."
  • "The staff are young, bubbly, attentive and happy to have a bit of a chat."
  • "Excellent service & gorgeous food."
  • "Fantastic food and service, the young girl serving us was great loved banter and a great smile."
  • "The service was excellent."

Cons:

  • "Was not impressed to receive an additional charge on checking out as we were told they were only expecting 2 guests in 2 rooms and not 3 guests in 2 rooms, even though it clearly stated on our booking form 3 guests."
  • "Only disappointment was that we checked in after an event at 8:45pm and when asking about food for the evening we were recommended crisps as the kitchen was closed."
  • "Would not recommend went for food with my partner and ordered some food when it came to the table the food was wrong so politely I asked if it could be changed and they said yes and took the food away then when coming to pay for the bill the blonde manager lady who's clearly a karen charged me for the food."
  • "Rude staff... got the feeling I really wasn't welcome."
  • "Found the staff very uninterested and seemed to be in a hurry to get rid of us."
  • "Order hadn’t gone through so no food what a complete waste of time."
  • "When we arrived the staff were disinterested. We had to ask at least twice what we were supposed to do in order to eat as the carvery was unmanned."

Ambience & Facilities

Pros:

  • "Lovely rooms which I couldn't fault."
  • "The restaurant felt very warm, cosy and clean."
  • "A really lovely small, boutique hotel with a restaurant and bar. Rooms are a good size and quality, clean and in good repair."
  • "Lovely countryside pub."
  • "Lovely pub with good service and very reasonably priced!"
  • "It's a lovely place, picturesque views all around."
  • "Our room was very comfortable, with large bed, settee and TV."

Cons:

  • "My only complaint was that they grind their coffee beans for the coffee machine at the bar, and its terribly noisy."
  • "The toilet in our room leaked which we made the owners aware of."
  • "Couldn't use shower gel provided as dispenser top came off in my hand."
  • "No music made the ambience a little flat."
  • "However they are only allowed in the marquee area at the back… so worth noting if you have a dog when booking…"
  • "Only downfall is being quite a popular pub it has a very small car park."
  • "The staff seemed a little flustered."

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