The Wrightington Hotel, Health Club & Spa Reviews Summary

Accommodation

Pros:

• "The rooms are a testament to luxury living. Spacious, immaculately clean, and well-appointed with state-of-the-art amenities."
• "Room very clean, comfortable and spacious."
• "The room was lovely with patio doors where the bedroom was situated with excellent views."
• "The room was very spacious, clean and the bed was super comfortable."
• "Our room was SPOTLESS and I had the best nights sleep in a long time."
• "Room (suite) was exceptional - loads of space and lovely decour."
• "The rooms are pleasant and always clean."

Cons:

• "Just check your in room biscuits are sealed."
• "Our room was less than perfectly clean."
• "Surfaces were covered in dust. We had to wipe bedside table tops down before unpacking."
• "The rooms are of a reasonable size with all the normal things in the room did find one packet of complementary biscuits were not fully sealed."
• "The room itself 121 was really noisy - if anyone is in the room above you the noise is ridiculous."
• "4th stay at Wrightington. This time, the room was not great. Unsure of the last clean it had, but all surfaces were covered in thick dust and hair."
• "Hotel room dated, wasn't given one that was showed on website the windows could do with redoing."

Service

Pros:

• "The service from start to finish was incredible."
• "Reception staff extremely welcoming and helpful."
• "The staff is exceptionally attentive, courteous, and knowledgeable, going above and beyond to ensure guest satisfaction."
• "The check in process was seamless, credit to the lovely receptionist."
• "The staff were all pleasant and helpful."
• "Every member of staff smiled, said hello etc. such a friendly place with a great team of staff."
• "The staff worked incredibly hard to make sure that everything was perfect for us from the moment we arrived to when we left."

Cons:

• "I was notified by a staff member (paddy) that I wasn't able to see the gym before purchasing a membership."
• "Staff at the reception wasn't the friendliest, and was a bit unorganized."
• "Most frustrating aspect was that we were completely locked inside the hotel past a certain time."
• "The experience of speaking with the hotel manager was very unprofessional and extremely stressful."
• "I walked into the reception area to staff who were all miserable and leaning against the counter."
• "When we raised a complaint after the wedding the manager was very rude and disrespectful."
• "Very Disappointing - Arrived at the Wrightington Hotel and when i arrived at reception, I was immediately taken by the awkwardness lady on shift."

Facilities

Pros:

• "The hotel also boasts a world-class fitness center, a serene spa, and a heated indoor pool."
• "The Blazers suite offers a lot of natural light, 3 large area's for guests to sit during the evening with plenty of seating."
• "Spa facilities and service were exceptional."
• "The gym facilities are great and there are lovely pool facilities."
• "The spa is lovely and has a relaxing atmosphere and it's in a beautiful setting."
• "The facilities in the spa area - gym, pool, changing area, sauna etc are well maintained and spotlessly clean."
• "Both the meal and the gym were excellent."

Cons:

• "Anyone tried to use the pool, it's impossible to swim, it seems that they have too many members in the gym."
• "Was very clean, though very disappointed as pool and jacuzzi were shut."
• "They had run out of towels."
• "Unfortunately the female sauna and steam room weren't working but that's just one of those things."
• "The pool is a nice size but was quite busy as was the steam room and jacuzzi but has adequate lockers and showers."
• "The steam room was out of action and the sauna was full up, so that's all I could do this time."
• "Pool and poolside is currently being renovated and is mediocre - they could do with sun-loungers around the pool."

Food & Dining

Pros:

• "Very well planned and great food."
• "The food we had was absolutely delicious."
• "Restaurant food was tasty."
• "The food is exquisite with a good range of choice."
• "The food, the staff, everything was brilliant."
• "The culinary experience here is exquisite."
• "Food fantastic - compliments to the chef(s)! Could not fault anything."