Sainsbury's Reviews Summary

Store Layout and Accessibility

Pros:

• "One of the bigger Sainsbury stores, large car park, roomy store layout, easy to get around."
• "Everything under one roof, including a massive clothing range, flower shop, and items for the home."
• "Large store with a wide variety of products. Nicely laid out and easy to find what you are looking for."
• "Both the wider Isles and the restrictions on the number of people in store gave me confidence and made me more relaxed."
• "A massive store that is basically a one stop for everything, quality food, staff are really friendly."
• "Superstore Supermarket with several outlets including Specsavers, Argos and Timpsons."
• "The trollies do not require tokens or coins."

Cons:

• "Rather a long and narrow route to walk with bollards, changes of surfaces and other hazards including abandoned trolleys to negotiate."
• "A nice store but an absolute nightmare to get to, road works everywhere."
• "Rubbish parking with poor quality surrounding feeder roads and virtually no signs."
• "Narrow aisles filled with boxes waiting to be put on the shelves."
• "Not at all easy to get to and is very off putting for customers."
• "The petrol station can cause the traffic to back up down past the roundabout which can prolong your exit from this retail park."
• "Only criticism is the carpark, but like most supermarkets, the car park is always a very dangerous place."

Customer Service

Pros:

• "Staff are always friendly and happy to go the extra mile to help."
• "Very helpful staff nothing too much trouble when I returned an item."
• "Staff always helpful and friendly which really makes a difference to the overall shopping experience."
• "The staff are lovely and helpful too."
• "Staff very helpful, pleasant and eager to help."
• "Always very friendly staff in there and so are the customers."
• "Staff are always so friendly and chatty defo worth the extra 10mins drive."

Cons:

• "Some of the very few staff I saw were a bit surly."
• "Absolutely shocking treatment by 'manager' Karl."
• "What made it worse for me was that the lady never acknowledged any of us."
• "Annoyed staff that need to move a little to allow you to shop from shelves."
• "The attitude of the girl serving on the till left a lot to be desired."
• "Customer service in this country is a disgrace."
• "I didn't appreciate the lady at the tobacco desk ignoring me for about 5 minutes."

Product Availability and Quality

Pros:

• "Always stocked and fresh produce available everything you need under one roof."
• "Sainsbury's Cannock is the best. Clean and well-stocked and staff always helpful."
• "The home and leisure section is quite large and well stocked with all sorts of goodies."
• "Varied selection of food always in stock."
• "Shelves are always well stocked."
• "The shelves are always stacked with the freshest produce."
• "Excellent range of products."

Cons:

• "Be careful with the microwave meals I was left feeling sick after finding a large Maggot in my meal."
• "It's not a bad store itself but quite recently it appears to be under stocked and not very organised."
• "Always liked sainsburys as the food Always seemed that little bit better than other supermarkets but as of late the quality just hasn't been there."
• "It appeared that other people had the same idea as there were a good few spaces on shelves and in the freezers."
• "Fruit and veg shelves are often running low on stock."
• "Many of the shelves were empty and now have to make another trip to another supermarket!!!"
• "Okay not my first choice of supermarket. Always seem to be out of stock of at least something I went in for."

Price and Value

Pros:

• "I bought 6 bottles of wine and got 25% discount off."
• "Top quality products, reasonable prices, great range of products including clothing and homeware what more could I ask for from a supermarket?"
• "Another bonus is they don't charge for air."

Cons:

• "Thought we'd give sainsburys a try for a change... but we found it really expensive compared to where we normally shop."
• "We tried it for a change from Morrisons and Aldi, but found it so much more expensive than both of them."
• "Very expensive produce."
• "Poor choice of goods compared to Cannock so worth the extra mileage."

Café and Restaurant Experience

Pros:

• "The café is pretty good just to round it off."
• "Good restaurant on the top floor as well, so you can eat or have some nice coffee while shopping."
• "Cafe excellent, if anything is not right it is dealt with."
• "The cafe upstairs serves really good food."
• "The cafe was well staffed and the food turn around time was above average."

Cons:

• "If I could give the restaurant no stars I would, it was terrible."
• "Sausages were black and everything was so dry, especially the chef."
• "Extremely poor in the cafe. Do not bother eating here."
• "Fish was also dry and overcooked they no potatoes left."
• "The Café needs sorting out we had to wait 25mins for our breakfasts and when they came the food was lukewarm at best."
• "Went to cafe.......why did they not shut it like all the other sainsburys.....slow service."
• "Why is the lunch service today in the restaurant so appallingly slow, no matter whether you're ordering a toasted sandwich or anything else that requires cooking?"

Online and Click and Collect Services

Pros:

• "Used the click and collect service... it's been pretty painless."
• "Click and Collect at Sainsbury’s is easy to do at the Orbital Centre store."

Cons:

• "So you choose click and collect go to collect your. A sign simply says Out of Order!"
• "I have been waiting 4 weeks for a refund for an online order which was cancelled by Sainsbury's."
• "My online delivery from Cannock failed to show tonight... received zero customer service."
• "I order a Morphy Richards Iron online... I couldn't locate the click and collect section in the carpark."
• "Terrible customer service no checkout operator and refused to open one and as usual self service did not work."