Morrisons Reviews Summary

Stock Availability and Variety

Pros:

• "An excellent supermarket store with amazing amounts of stock waiting for purchase."
• "Decent range of food, good specialty counters and nice cafe."
• "Supermarket has everything you need. Bakers, butchers, fishmonger, Deli, hot food counter and a salad bar."
• "Good range available. Staff friendly and helpful."

Cons:

• "There were far too many tall crates of empty cardboard boxes and stacks of stock in almost every aisle."
• "Shelves often not refilled. Prices absolutely rocketing 15-50 percent."
• "Not great, wanted a fresh chicken, choice was poor & when roasted hardly any meat."
• "This is always a hit and miss you will either find it very busy or very quiet, a large stock or a limited stock."

Cleanliness and Store Condition

Pros:

• "The store is always very neat and well stocked."
• "Not really reviewed a supermarket before. Morrisons have a very good self service salad bar with lots to choose from and in my opinion good value for money."

Cons:

• "A lot of work needs to be done in terms of cleanliness of the store."
• "Stopped off for a quick bite at their restaurant around lunchtime, and... was quite disgusted by the state of the place."
• "It's disappointing that when you walk in it's untidy and the food when served is barely luke warm."
• "Trip Hazard I came into store yesterday and I have hurt my self I slip over."

Customer Service and Staff Behavior

Pros:

• "Staff are always friendly & efficient."
• "Staff are consistently friendly and welcoming."
• "The staff here are very helpful the shop it's self has a lot to offer and some great deals."
• "Praise to all your staff this morning, came shopping at 07.30 am and everything was out on produce displays were well full."

Cons:

• "Eventhough the MORRISONS uniforms says We are happy to help, I found quite a few staff members are totally opposite of this."
• "Incorrectly priced items in store on a routine basis (even items on offer go through as full price at checkout)."
• "The checkout man, on the self-service tills was extremely rude and condescending to me."
• "Rude, horrible four times in a row I have been accused of being a thief when I pay for all my shopping."

Pricing and Promotions

Pros:

• "I can usually get what I need here at a competitive price."
• "A good supermarket, sells pretty much everything you need. The deli stand is very good, they sell very nice cheeses and hams."

Cons:

• "1 in 6 shop visits result in being overcharged, not having promotions applied at tills, items in the meal deal section not actually being part of the meal deal."
• "Prices starting to rocket. Too many people filling online orders."
• "It's disappointing that when you walk in it's untidy and the food when served is barely luke warm and it was a long wait."
• "Terrible shop. Morrisons Malvern must be the worst shop in Worcestershire for advertising offers."