Copart Bristol Reviews Summary

Customer Service

Pros:

• "Sold my trusty old car to Copart. Excellent service, excellent communication, from customer service to take details, get a price, flexible pick up date, confirmation email, prior text message from Gavin picking up the car, who was very polite and considerate when completing paperwork and pick up, to prompt payment and email explaining tax/dvla actions needed."
• "Always a pleasure visiting this Copart branch, greeted with warm smiles from Saul and Kelly."
• "Very friendly staff. Kelly and saul are always up for a laugh."
• "Staff helped me to mark myself as arrived and the help with the ratchet straps when loading my car was invaluable."
• "I called today to find out when my vehicle will be delivered to me ... spoke to a guy called mohamed... he was very helpful, very kind, very polite to speak to, he understood my problems and went out his way to help, thank you mohamed! 😊"
• "Had a technical problem with my app caused a bit of nightmare. The staff at copart Bristol did everything they could to rectify this for me. Brilliant staff, extremely helpful 👏 especially Natasha@copart bristol and the lad who sat on the front right desk."
• "The receptionist was very friendly helped me to get served earlier than l was scheduled while they had a busy schedule and offered me to sit in the reception as it was freezing cold."

Cons:

• "Absolute joke of a company, stay well clear of these con merchants."
• "They never answer the phone and even when they answer, they keep you on hold for 20 mins to 30 mins and then hang up."
• "The man that work here are vile, ride, patronising and clearly racist!"
• "Absolutely horrendous company.....PLEASE AVOID!!!!😡😡"
• "No proper communication no good skills to help, no worker on site knows whats actually going on."
• "Copart Bristol is a disaster."
• "This auction by far the worse auction in UK 1st* Overcharging fees imagine buying a car on the site for 1000£ You'll pay extra 760£ in fees."

Vehicle Handling and Delivery

Pros:

• "Quality cars at fantastic prices, bought an Audi TT 2013 from here 1400, hit in front, not as bad as it looked, runs fine soon as replaced the battery blowoff solenoid."
• "Copart assessed our what turned out to be a cat S wrecked car. Promptly recommended a figure to insurers and now back on the road inside two weeks."
• "Had nine cars there to be collected and won another one last minute, although there was no slots left they was able to fit the last car in for us. Really helpful!!"
• "Very pleased as my gf has a car that looks like 13k for a fraction of the price, does she know any difference between this a showroom tt no! do her jealous gf's know any different to a showroom tt, no!"
• "Visited the car pound to look at some second hand motors, welcomed with warm greetings and banter."

Cons:

• "They also drained about £80 worth of diesel out of the car and refused to reimburse us for it."
• "He couldn't get it onto the transport truck the 1st time so decided to attempt the 2nd time to which he just hit the bottom of my car so hard he smashed the whole front end off my car."
• "Poor service and they charge for call 1£ /1min and they don’t care about you. Poor company /after 3 weeks the car is still there /I pay 160£ for call but nothing. I pay for delivery 3 weeks ago and nothing."
• "Also another car purchased was advertised as a CAT N but once we carried out work and put it up for sale it was actually a CAT S."
• "Copart is the biggest scam! Be aware do not buy cars from tho site. False advertising and hide all the problems within the cars."
• "Sit around waiting for over an hour, while watching 4 loaders parked up doing absolutely nothing and leaving just 1 loader working…"
• "I took a day off work to receive my car delivery today and it didnt turn up!"

Facilities and On-Site Experience

Pros:

• "Always a pleasure visiting this Copart branch, greeted with warm smiles from Saul and Kelly."
• "Visited the car pound to look at some second hand motors, welcomed with warm greetings and banter."
• "Although I was given a glass of water."

Cons:

• "This is my 7th hour and I am still waiting. There is no coffee shop and not even a toilet (ok there is a unit but is full with s..it)."
• "There are no onsite cafes or waiting areas for a cold beverage."
• "A vending machine or coffee machine would have been nice to have."
• "Total shambles. No facilities for customers."
• "The toilet there was also a little bit unpleasant."