Kidspace Romford Reviews Summary

Activities and Facilities

Pros:

• "Loads of fun to be had here including soft play, go karts, rock climbing etc!"
• "Absolutely love it as others have said, it's spacious and has so many different things for all ages...."
• "First week of the summer holidays, and it was managed really well, ensuring customers had pre booked the correct sessions for their groups/ families and making sure it was a safe environment for everyone to enjoy."
• "It's really massive, like 11 slides, massive jungle, sky trial, go carting (1 ride included in your entry ticket), climbing wall, fantastic under 4s corner with sensory area, wonderful food."
• "Great place for kids if all ages lots of climbing for kids over 1.2metres and plenty to do for under that size plus a free go kart ride with entrance fee for all ages as mum's and dad's can go on with toddlers foods good too."
• "This really is an excellent place for kids. There is a wide range of activities in quite a large space."
• "Kidspace is defiantly a place to go with children. Perfect for children of all ages as theirs so much for them to do."

Cons:

• "When we went go carts was not working food and drink quite expensive and staff were a lot more helpful and friendly to people who they knew."
• "It was utter disappointment to see many equipments non functioning and the hygiene standards and kids safety is much below average."
• "Kids older than 4 running around in under 4 area, gate on under 4 area was constantly being left open."
• "The time on the go-carts is really short, just 2/3 minutes which is a shame."
• "The main centre part with the ball shooters and cannons basically nothing worked."
• "Sometimes they sale tickets sometimes they dont. They dont have any particular rules."
• "The virtual aquarium and climbing wall is brilliant."

Staff and Service

Pros:

• "Big thanks to ms. Jolanta in the cafeteria - kid's just running to say hello to her every time we here."
• "The receptionist Mille was so friendly and polite."
• "Fantastic stuff and great for parents with special needs kids."
• "Thank you to the very friendly staff especially the guy who was manning the climbing wall, go karts and the sky walk."
• "The staff are super friendly and very helpful."
• "Friendly staff."
• "The staff are always polite and helpful and so encouraging, patient, and supportive of children trying the rock climbing and sky trial."

Cons:

• "Very rude staffs in the cafeteria. Just dont purchase anything from inside."
• "The staff was so unorganised that when the food was brought and no one had a chance to eat as they had to go for an activity, the food was really hot and most of the children burnt their tongues."
• "The lady who sits at reception is rude and unhelpful."
• "We waited for the go karts and Helen refused my child entry claiming it’s closed but she was letting on other children on and multiple cars were empty."
• "The food was oily and there was no organisation with staff."
• "It was good but not great. Biggest issue was lack of staff."
• "The manager and one of the employees were rude and arrogant and would not admit they failed and were unprofessional."

Value and Pricing

Pros:

• "Good value for money considering there is no time limit so you can stay all day."
• "It is definitely worth the money (plus free parking at the Brewery on Sundays), we will recommend and come back."
• "The prices are on par with other venues of this kind (perhaps even cheaper than some in London proper), only with a far superior experience."
• "They provide many offers and monthly coupons along with yearly membership...this place is totally worth of money."
• "The annual pass is great value for money!"
• "It's a great place to take the kids lots of activities to do (bare in mind everything has hight or age restrictions) food and drink is a good price."
• "There is so much to do - really good value for money and the staff are friendly and unpretentious."

Cons:

• "Prices are through the roof - very disappointed"
• "They won't allow a kid alone but for you as a parent to be able to sit on a bench or standing or whatever you still have to pay the same ticket and believe me they're notes cheap."
• "It's not cheap- if you take more than 2 kids the prices escalate quickly."
• "I think it's Very expensive place, £22 for 2 it's way too much."
• "Food prices have gone higher."
• "NOT worth the money paid !!"
• "It’s a nice soft play however, extremely disappointed of the membership. I always paid £8.50pm however, it has now changed to £12.50 and you can’t use the soft play weekends or during half term."

Cleanliness and Maintenance

Pros:

• "I was aware of staff members on constant hand wiping areas down."
• "The Oceanarium experience was amazing!! I was impressed with the cleanliness of the floor and the bathrooms."
• "The staff were helpful and the play areas were extremely clean."
• "Good experience in here for kids and always good security for the children as the doors are always locked."
• "Well organized, clean, and food is fresh and delicious."
• "The staff is exceptionally kind and most importantly, the place is actually CLEAN."
• "Having a kid with dairy allergies it was reassuring to see the range of DF/vegan food they offer."

Cons:

• "No one was keeping the place clean."
• "Every single toilet in the ladies was blocked."
• "Toddler area is always so dirty."
• "Not clean like it used to be."
• "When this place is busy it smells really bad and litter all over doesn't make things any nicer."
• "There were cups filled with urine on the floor."
• "Rips in most of the mats up in the climbing frame area and very dirty and black."