The Royal at Heysham Reviews Summary

Location & Ambience

Pros:

• "Lovely location, quiet with a nice beer garden, parasols or shaded areas provided, heated lamps for cooler times too."
• "Fantastic pub nestled in Heysham Village."
• "The outdoor area is really fun."
• "Fab hotel in a quaint village setting at the coast."
• "In a great location, at the centre of a lovely village within easy walking distance to the sea & coastal walk."
• "Beautifuly decorated inside and outside. Inside you can feel the history of this place."
• "The hotel, pub and garden area are beautiful and done with attention to the detail."

Cons:

• "Renovation has left it a little twee for my taste, losing some of the character it had."
• "It's quiet on a sunny day you couldn't move in that beer garden in the past."
• "Unfortunately a sewage smell could be detected when the extractor fan was off."
• "There is a lovely beer garden so you can go there for a drink in the summer, but the sun goes behind the tall trees to the rear in the late afternoon, leaving you sat in the shade, so it can get a bit cold."
• "When we went we were told due to staff shortage we would have to sit outside as no room inside."
• "I sat in the beer garden, which is a bit basic in the winter."
• "Overpriced, very pretentious atmosphere."

Staff & Service

Pros:

• "The staff were friendly and helpful."
• "All of the staff were polite and attentive, without being overbearing."
• "The staff here went above and beyond without having asked."
• "Staff charming and friendly, though they could do with ensuring that there is some soap in the bathroom!"
• "The waiter service was excellent and attentive, polite and professional."
• "Every member of staff that we dealt with was courteous and friendly and I would have no reservations in recommending The Royal to any prospective visitors."
• "The staff were all friendly and helpful. We have visited before and will certainly visit again."

Cons:

• "We left hungry, disappointed and 50 quid worse off."
• "Just disappointed in the long wait, 15 minutes for drinks and 55 minutes for food."
• "Some staff are quite rude, others are lovely."
• "The staff weren't very attentive and I had to seek out a member of staff to request the bill."
• "The manager needs to learn some manners and customer service skills."
• "Rude, obnoxious and sarcasm seems to be the way forward for one member of staff."
• "On check-in, we were made to feel as though we were inconveniencing staff and didn’t feel welcome."

Food & Drink

Pros:

• "The food was tasty and good value for money."
• "I chose the pie of the day (cheese and onion) Absolutely to die for!"
• "The food was amazing for both gluten free and off main selection"
• "Food delicious, good wines, and the men were impressed at the beers."
• "The food was delicious, my chicken with a chilli sauce was very tasty and the chilli sauce was spot on for my palate and my wife's gammon she really enjoyed, a proper cut of gammon as I would call it."
• "The food was unbelievable, steak was perfect, deserts were delicious!"
• "Food was excellent."